Daktronics DMP-5000 Series, Operation Manual

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System Troubleshooting
46
14 System Troubleshooting
This section is intended to provide solutions to problems that may be encountered with
DMP-5000/8000 systems and help users locate information for diagnosing problems. For
additional support, refer to Section 15: Exchange/Repair & Return Programs (p.48) .
Initial Troubleshooting Checklist
The following solutions may solve common problems with DMP-5000/8000 systems:
• Restart the player.
• Verify correct
Time , Time Zone , Date , and Time Server settings.
• Check system processes for abnormal behavior (i.e. excessive CPU/memory usage).
• Check
primary.ini file for incorrect settings.
• Verify DMP-8000 security certificate.
• View the player error logs. Refer to Diagnostics Information (p.31) .
If none of these solutions fix the problem, users should call Daktronics Technical Services.
Refer to the customer service telephone numbers listed in Section 15: Exchange/Repair &
Return Programs (p.48) .
Retrieving Important Information
This section explains how to retrieve a player’s Globally Unique Identifier (GUID) and
software version number. This information may be requested when working with
Daktronics Technical Support to resolve a problem.
GUID
The GUID is the unique number that enables a player to be identified when connecting
to Daktronics servers such as Intelligent Device Management (IDM). The GUID can be
found in either the player software or XML file.
DMP-5000/8000 Software
To use the DMP-5000/8000 software to locate the GUID, follow these steps:
1. Go to Config from the main menu and select
Identification or click the Identification tile on the
dashboard.
2. Locate the machine GUID under the Device ID
field. Refer to Figure 67 .
XML File
To use the XML file to locate the GUID, follow these
steps:
1. Go to the appropriate folder. For Windows
®
7 or
Windows
®
10 systems, go to C:\ProgramData\Daktronics\Common
2. Open the MachineConfig.xml file.
Figure 67: Configuration - Identification