Daktronics DMP-5000 Series, Operation Manual

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Exchange/Repair & Return Programs
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15 Exchange/Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange
Program and a Repair & Return Program.
Exchange Program
Daktronics unique Exchange Program is a quick service for replacing key parts in need
of repair. If a part requires repair or replacement, Daktronics sends the customer a
replacement, and the customer sends the defective part to Daktronics. This decreases
display downtime.
Before contacting Daktronics, identify these important part numbers:
Display Serial Number:
_______________________________________________________________
Display Model Number: ______________________________________________________________
Contract Number: ___________________________________________________________________
Installation Date: _____________________________________________________________________
Sign Location: _______________________________________________________________________
Daktronics Customer ID Number: _____________________________________________________
To participate in the Exchange Program, follow these steps:
1. Call Daktronics Customer Service.
Market Description Customer Service Number
Schools (primary through community/junior colleges,
religious organizations, municipal clubs, and
community centers
877-605-1115
Universities and professional sporting events, live events
for auditoriums, and arenas
866-343-6018
Financial institutions, petroleum, sign companies,
gaming, and wholesale/retail establishments
866-343-3122
Department of Transportation, mass transits, airports,
and parking facilities
800-833-3157
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
Daktronics will charge for the replacement part immediately, unless a qualifying
service agreement is in place. In most cases, the replacement part will be invoiced
at the time it is shipped.