20
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call for Service section of this
manual (page 18).
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of
your product.
4. If none of these tips or suggestions resolves your problem,
call our Customer Service center at the number below.
Dacor’s Customer Service center is available
6:00
a
.
m
.
– 5:00
p
.
m
.
Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service
(DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES: DACOR OVENS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS-
TRICT OF COLUMBIA, AND CANADA:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first
use purchaser, starting from the date of original retail purchase
or closing date for new construction, whichever period is longer.
Warranty is valid on products purchased brand new from a Dacor
Authorized Dealer, or other seller authorized by Dacor.
If your Dacor product fails to function within one year of the origi-
nal date of purchase, due to a defect in material or workmanship,
Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel, paint/
porcelain blemishes, etc.) to the product or included accessories
must be reported to Dacor within 60 days of the original purchase
date to qualify for warranty coverage. Consumable parts such as
filters and light bulbs are not covered and are the responsibility of
the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company
during regular business hours. Please note service providers are
independent entities and are not agents of Dacor.
Dealer display and model home display products with a produc-
tion date greater than 5 years, products sold “As Is,” and products
installed for non-residential use, which include but are not limited
to religious organizations, fire stations, bed & breakfast, and spas
carry a one year parts warranty only. All delivery, installation, labor
costs, and other service fees are the responsibility of the purchaser.
Warranty will be null and void on product that has altered, defaced,
or missing serial numbers and tags or if non-ETL or non-CUL
approved product is transported from the U.S.A.
The owner must provide proof of purchase or closing statement for
new construction upon request. All Dacor products must be acces-
sible for service.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of the
original date of purchase due to a defect in material or workman-
ship, Dacor will furnish a new part, F.O.B. factory to replace the
defective part.
All delivery, installation, labor costs and other service fees are the
responsibility of the purchaser.
What Is Not Covered
•
Slight color variations may be noticed because of differences
in painted parts, kitchen lighting, product placement and
other factors; this warranty does not apply to color variation.
•
Service calls to educate the customer on proper use and care
of the product.
•
Service fees for travel to islands and remote areas, which
include but are not limited to, ferries, toll roads or other
travel expenses.
•
Consequential or incidental damage, including but not limited
to food or medicine loss, time away from work or restaurant
meals.
•
Failure of the product when used for commercial, business,
rental or any application other than for residential consumer
use.
•
Failure of the product caused by improper product installa-
tion.
•
Replacement of house fuses, fuse boxes or resetting of circuit
breakers.
•
Damage to the product caused by accident, fire, flood, power
interruption, power surges or other acts of God.
•
Liability or responsibility for damage to surrounding property
including cabinetry, floors, ceilings and other structures or
objects around the product.
•
Breakage, discoloration, or damage to glass, metal surfaces,
plastic components, trim, paint or other cosmetic finish
caused by improper usage, care, abuse or neglect.
Out of Warranty
Should you experience a service issue beyond the standard war-
ranty period, please contact us. Dacor reviews each issue and
customer concern to provide the best possible solution based on
the circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES
ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER
EXPRESS WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF
THE UNITED STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL
IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE
OR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE
OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR
INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. IN THE EVENT
DACOR PREVAILS IN ANY LAWSUIT, DACOR SHALL BE ENTITLED TO
REIMBURSEMENT OF ALL COSTS AND EXPENSES, INCLUDING ATTOR-
NEY’S FEES, FROM THE DACOR CUSTOMER. NO WARRANTIES, EXPRESS
OR IMPLIED, ARE MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an implied warranty
lasts, or do not allow the exclusion or limitation of inconsequential dam-
ages, therefore the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state
.
