20
Before You Call for Service
Problem Solution Guide
Before you call for service, please review the chart below. If a failure code appears on the display, the oven
will beep continuously. Press the
CANCEL • SECURE
key to clear the beeps. The oven will not heat after it
displays a failure code. In this case, call a qualified appliance technician to repair the oven.
Problem
May Be Caused By
What to Do
Nothing works.
Range not connected to electri-
cal power.
Have oven connected to a properly sized
electrical power supply by a qualified
technician.
Power is off.
Turn on power at circuit breaker or fuse
box. Check for tripped breaker or blown
fuse.
Power outage.
Contact power company.
Igniters do not spark.
Power not supplied to unit.
See
Nothing Works
above.
Wet or dirty igniter.
Clean and dry igniter and burner assem-
bly according to
Care and Cleaning
section.
No flame.
Igniter not working (no clicking
sound).
See
Igniters do not spark
above.
Wet or dirty igniter.
Clean and dry according to
Care and
Cleaning
section.
Gas is turned off.
Make sure the gas supply valve is in the
on position.
Gas supply interrupted.
Contact gas company.
Burner goes out at low set-
ting.
Low gas pressure.
Contact gas company to have pressure
tested.
Air intake holes obstructed.
Remove obstructions.
Flame is distorted, yellow or
very large.
Burner parts are dirty or
clogged.
Clean and dry according to
Care and
Cleaning
section.
Burner parts are not properly
positioned.
Make sure burner is assembled according
to the
Setting Up Your Range
section.
Range set up to use a different
type of gas (natural or LP) or
set up for different altitude.
Have a qualified service technician check
to make sure that the range is set up for
the type of gas and the correct altitude.
Gas regulator is not installed or
faulty.
Have a qualified service technician check
the gas regulator.
Igniter continues to spark
(click) after flame ignites.
Burner is cold.
Burners may continue to spark for up to
60 seconds when cold and set to low. See
Operating Your Range
section for more
information on how to minimize.
Flame distorted by air draft.
Minimize any air drafts around the cook-
top. Close nearby windows.
Wet or dirty igniter.
Clean and dry according to
Care and
Cleaning
section.
Burner parts wet or dirty.
Clean and dry according to
Care and
Cleaning
section.
Burner parts not properly posi-
tioned.
Make sure burner is assembled according
to the
Setting Up Your Range
section.
Power supply polarity is
reversed or not properly
grounded.
Have a licensed electrician check the elec-
trical connections.
