Dacor EF36BNNF Series, Use And Care Manual

Page: 16 / 44

14
Before You Call for Service
Off-taste, odor or gray color in the ice
„
New plumbing connections? New plumbing connections can
cause discolored or off-flavored ice.
„
Ice stored too long? Discard ice. Wash ice bin. Allow 24
hours for ice maker to make new ice.
„
Odor transfer from food?
Use airtight, moisture proof
packaging to store food.
„
Are there minerals (such as sulfur) in the water?
A water
filter may need to be installed to remove the minerals.
„
Water filter installed on the refrigerator?
Gray or dark
discoloration in ice indicates that the water filtration system
needs additional flushing. Flush the water system before using
a new water filter. Replace water filter when indicated. See
page 3.
Water is leaking from the dispenser system
NOTE: One or two drops of water after dispensing is normal.
„ Glass not being held under the dispenser long enough?
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
„
New installation? Flush the water system. See the installation
instructions.
„
Recently changed water filter? Flush the water system. See
the installation instructions.
„
Water on the floor near the base grille?
Make sure the
water dispenser tube connections are fully tightened. See the
installation instructions.
Water from the dispenser is warm
NOTE: Water from the dispenser is only chilled to 50°F (10°C).
„
New installation? Allow 24 hours after installation for the
water supply to cool completely.
Warranty and Service
Getting Help
Before you request service:
1. Review
Before You Call for Service section of this manual (page 12).
2. Use the helpful tips found in our Troubleshooting Guide .
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the number below.
Dacor’s Customer Service center is available 6:00
a
.
m
. - 5:00
p
.
m
. Pacific Time.
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
Dacor Distinctive Service, DDS (U.S.A. and Canada)
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
„
Recently dispensed large amount of water?
Allow 24 hours
for water supply to cool completely.
„ Water not been recently dispensed? The first glass of water
may not be cool. Discard the first glass of water.
„
Refrigerator connected to a cold water pipe? Make sure
the refrigerator is connected to a cold water pipe. See the
installation instructions.
The water dispenser will not operate properly
„
Refrigerator connected to a water supply and the supply
shutoff valve turned on?
Connect refrigerator to water supply
and turn water shutoff valve fully open.
„
Kink in the water source line? Straighten the water source
line.
„
New installation? Flush and fill the water system. See the
installation instructions.
„
Is the water pressure at least 35 psi (241 kPa)?
The water
pressure to the home determines the flow from the dispenser.
See the installation instructions.
„
Water filter installed on the refrigerator?
Remove filter
and operate dispenser. If water flow increases, the filter may
be clogged or incorrectly installed. Replace filter or reinstall it
correctly.
„
Refrigerator door closed completely? Close the door firmly.
If it does not close completely, see The doors will not close
completely .
„
Recently removed the doors?
Make sure the water
dispenser wire/tube assembly has been properly reconnected.
See the installation instructions.
„
Reverse osmosis water filtration system connected to
your cold water supply?
This can decrease water pressure.
See the installation instructions.