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Dacor DTT36M974L Series User Manual Download Page 48

Troubleshooting

English

48

 

Troubleshooting

Surface burner

Problem

Possible causes

Action

All burners do not 
light.

Cooktop unplugged

Make sure the power cord is plugged 
into a live, grounded outlet.

Blown fuse; tripped circuit 

breaker

Replace the fuse or reset the circuit 
breaker.

Gas supply not properly 

connected or turned on.

See your cooktop’s Installation 
Instructions.

Surface burners do 
not light.

The control knob is not set 
properly.

Push in the control knob and turn it to 
the Lite position.

•

Burner caps not in 

place

•

Burner base misaligned 

•

Clean the electrodes.

•

Put cap on burner head.

•

Align the burner base. 

A burner clicks 
during operation.

The control knob has been 
left in the Lite position.

After burner ignites, turn control 

knob to desired setting; if burner still 

clicks, contact service technician.

The burners do 
not burn evenly.

Burner components are not 
assembled correctly.

Review pages 

43

-

46

.

Burners are dirty.

• Clean the burner components.
• Review pages 

40

, 

41

, 

43

.

Oversized/yellow 

burner flames.

The wrong burner orifice is 
installed.

Check burner orifice size; if you have 

wrong orifice (LP gas instead of natural 

gas or vice versa), call technician.

Summary of Contents for DTT36M974L Series

Page 1: ...User Manual Modernist Rangetop DTT48M976L DTT36M974L Dacor Part No 112139 Rev A ...

Page 2: ...out 20 What s included 21 Using the rangetop 23 Burners 23 Special cooktop features 24 Ignition 25 Cookware 27 Grates 29 Griddle 30 Wok grate 32 Using the iQ Connect feature 33 Using the hood control feature 35 Care and maintenance 37 Cleaning the cooktop surface 37 Stainless steel surfaces 38 Control knobs 39 Burner grates and components 40 Burner caps and heads 41 Burner bases 42 Electrodes 42 G...

Page 3: ...English 3 Contents Troubleshooting 47 Checkpoints 47 Warranty and Service 49 Warranty 49 Appendix 52 Model name serial number 52 Open Source Announcement 53 ...

Page 4: ...se first check the Troubleshooting section of this manual for guidance It provides useful suggestions and remedies prior to calling for service Valuable customer input helps us to continuously improve our products and services so please feel free to contact our Customer Service Team for assistance with any of your product support needs Dacor Customer Service Team 14425 Clark Avenue City of Industr...

Page 5: ...nspectors service personnel etc About this manual READ THESE INSTRUCTIONS COMPLETELY AND CAREFULLY Important note to the installer Read this manual thoroughly before installing the appliance Remove all packing material from the rangetop before connecting the electric and gas supply Observe all governing codes and ordinances Leave this manual with the consumer Installation of this appliance require...

Page 6: ...ou to follow certain safety precautions Ensure the rangetop is properly installed grounded by a qualified installer or service technician Ensure the surrounding wall coverings can withstand the heat from the rangetop Allow at least 30 in 76 2 cm from the rangetop to the base of the cabinets above Important note to the servicer The electrical diagram is attached inside the burner box ...

Page 7: ...d found to comply within the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio commu...

Page 8: ...r body This device and its antenna s must not be co located or operated in conjunction with any other antenna or transmitter 2 IC Notice The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference in...

Page 9: ... provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this unit does cause harmful i...

Page 10: ... your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier Read all instructions before using this appliance All electrical and gas equipment with moving parts can be dangerous Be sure to read the Important Safety Information in this manual The instructions must be followed to minimize the risk of property dama...

Page 11: ... by the State of Massachusetts When using ball type gas shut off valves you must use the T handle type Multiple flexible gas lines must not be connected in series General safety WARNING To reduce risk of fire electric shock personal injury and death Do not touch any part of the appliance during or immediately after cooking Learn the location of and how to shut off the rangetop s gas intake valve D...

Page 12: ...F 82 C Do not leave store combustible material and liquids on near the rangetop Teach children not to touch or play with the controls or any part of the appliance Air curtains or range hoods that blow air downward shall not be used with a gas range unless the hood and range are designed and tested according to the Standard for Domestic Gas Ranges ANSI Z21 1 CSA1 1 and listed by an independent test...

Page 13: ...uildup regularly clean the vents Do not let pot holders or other flammable materials touch a heating element Do not use a towel or other bulky cloth in place of a pot holder In case of a grease fire turn off the burner and smother the fire with a tight fitting lid or use a multi purpose dry chemical or foam extinguisher Do not use water Remove paper utensils food and other items from the rangetop ...

Page 14: ...switches or plug in a power cord Do not use any phone in your building Evacuate everyone from the building Immediately call your gas supplier from a neighbor s phone Follow the supplier s directions If you cannot reach your gas supplier call the fire department Checking for gas leaks Leak testing the appliance must be done as the manufacturer directs Do not use a flame to check for gas leaks With ...

Page 15: ...onnect the ground wire to plastic plumbing gas or hot water lines The rangetop must be grounded If it malfunctions grounding provides a safe path for the current The rangetop s grounding plug must be firmly plugged into an outlet that is properly installed and grounded per local regulations If you are unsure your outlet is properly grounded have it checked by a licensed electrician If codes allow ...

Page 16: ...at least two people should move the rangetop After removing all packing material remove all accessories inside and out Cautiously handle the heavy grates and griddles Verify that no parts came loose during shipping Verify that the rangetop is installed adjusted by a qualified service technician or installer for the type of gas natural or LP you will use Installation must conform with local codes o...

Page 17: ...ds that may blow over onto the rangetop For the rangetop to ventilate properly its vents must not be blocked and that there is enough clearance all around The vents allow the necessary exhaust for the appliance to operate properly with correct combustion Ensure the wall coverings near the appliance can withstand heat up to 200 F 93 C Avoid cabinet storage above the rangetop If such storage is unav...

Page 18: ...ving cookware from the burners Remove food and cookware immediately after cooking Before disassembling a burner for cleaning ensure all burners are off and the rangetop is completely cool After cleaning the burner spreader ensure it is completely dry before re assembling When assembling a burner ensure the spark mark on the dual burner spreader is be the electrode Do not pour water into the ranget...

Page 19: ...pots on the grates Do not put a pot larger than 9 in diameter on a rear burner Oversized pots may impede airflow making the flame sputter and burn inefficiently Do not wear loose or hanging clothing when using the rangetop Never leave plastic on the rangetop Vented hot air can melt or ignite plastic or cause a buildup of dangerous pressure in closed plastic containers Put only cookware on the rang...

Page 20: ... 02 04 05 03 01 01 Spill tray 02 Surface burners 03 Knob Shower lighting 04 Surface burner knobs 4 pcs 05 Griddle knob 48 Model DTT48M976L 01 02 04 05 03 01 Spill tray 02 Surface burners 03 Knob Shower lighting 04 Surface burner knobs 6 pcs 05 Griddle knob ...

Page 21: ...English 21 Overview What s included Parts list DTT36M974L Grate 2 Burner heads 4 and Burner caps 5 Griddle 1 WOK Ring The range comes with brass and porcelain burner caps to suit customer preference ...

Page 22: ...Overview English 22 Overview Parts list DTT48M976L Grate 3 Burner heads 6 and Burner caps 7 Griddle 1 WOK Ring The range comes with brass and porcelain burner caps to suit customer preference ...

Page 23: ...ocation The rangetop generates a spark to light the burner when you turn the knob to HIGH Gaskets under the burners keep spilled liquids from leaking into internal parts B C D A C C B A D E E DTT48M976L DTT36M974L A 22K BTU Dual burner B 18K BTU Dual burner C 16K BTU Stack dual burner D 9K BTU Stack dual burner E 1 4 KW Electric griddle ...

Page 24: ... Rear RR Stack dual burner 9k BTU Center Rear CR Right Rear RR 2 Electric griddle 1 4 kW Center Provide extra cooking surface Meat Pancakes Bacons Fried eggs 1 48 in model 2 36 in model Special cooktop features Perma Flame This re ignition feature automatically relights a burner instantly at the same level as when it went out Cooking proceeds uninterrupted Smart Flame This technology reduces the t...

Page 25: ...ecially new construction may cause an orange flame initially that disappears with use Small yellow tips on the flames are normal when using LP gas If a burner does not ignite the igniter continues to spark or if the flame is not spread evenly around the burner cap see Troubleshooting pg 47 2 Set the cookware on the grate 3 Adjust the flame to the level necessary to cook the food as desired NOTE Wh...

Page 26: ...ace burner you want to light 2 Push in the burner s control knob then turn it to Lite flame icon Turn on the grill lighter to ignite the burner 3 After the burner is lit turn the control knob to adjust the flame level Flame level The burner flames should never extend beyond the cookware bottom LO MED OFF H I NOTE The griddle control knob lacks a flame symbol and is turned clockwise for ignition in...

Page 27: ... the cookware If using glass cookware verify that it is designed for rangetop cooking Never leave plastic items on the rangetop Hot vent air can melt or ignite plastic or burst sealed plastic containers Always hold a wok or small pot by the handle while cooking For overall safety and best performance select the correct cooking utensil for the food being cooked Improperly selected cooking utensils ...

Page 28: ...eel Slow heat conductor uneven cooking but durable easy to clean and stain resistant Cast Iron Poor heat conductor excellent heat retention Enamelware Heating properties depend on the base material Glass Slow heat conductor Must be designed for rangetop use Size limitations WARNING For cooking efficiency and to prevent a fire hazard place cookware with a bottom diameter of 6 inches or less on the ...

Page 29: ...the top of the spill tray Put the legs of each grate into the corresponding dimples NOTE Take care handling the heavy grates NOTE Before installing the grates check the words embossed into the underside of each grate to know their proper orientation and placement ...

Page 30: ...re using the griddle the first time wash it in hot soapy water then rinse and dry it thoroughly 2 With the burners off and the range cool to the touch put the griddle on the second section from the left NOTE Orient the griddle with the grease trap at the front Remove the trap by grasping the handle and lifting Empty the trap when it and the grease are no longer hot ...

Page 31: ...ay get very hot when you use other rangetop burners In such a case use oven mitts to place remove the griddle Do not overheat the griddle Overheating may damage the griddle coating Do not use metal utensils that can damage the griddle surface Do not use the griddle for non cooking purposes e g cutting board storage shelf To avoid grease spillovers do not cook excessively greasy foods Use both hand...

Page 32: ... Turn on the burner and adjust the flame to the cooking task CAUTION Do not remove the wok grate until all rangetop related surfaces have cooled When you use the wok the wok grate may become very hot Use oven mitts to place remove the wok grate Do not use flat bottomed cookware or with a smaller diameter than the wok ring The cookware may tip over Do not use an oversized wok Burner flames may spre...

Page 33: ...nal electrical interference or if the signal is weak e g rangetop is far from the Wi Fi source Connecting the rangetop Before remotely controlling your rangetop you must pair it with the Dacor iQ Kitchen app 1 Download and open the Dacor iQ Kitchen App on your smart device 2 Follow the app s on screen instructions then press hold the iQ Connect button for 3 seconds NOTE The iQ Connect LED indicato...

Page 34: ...a connected remote device 2 Select the cooktop icon on the iQ Connect App to open the cooktop monitor app iQ Connect on off If iQ Connect is off mobile devices cannot connect to the cooktop To turn iQ Connect on off press iQ Connect button under the chassis NOTE The indicator remains as long as iQ Connect is active The rangetop operates even if the Wi Fi connection is lost iQ Connect will not work...

Page 35: ...I DHD48M967I To connect a hood control rangetop with a hood 1 Download and run the Dacor iQ Connect app on your smartphone then complete the iQ Connect procedure to connect to the rangetop 2 Follow the Bluetooth directions of the hood control model and activate the Bluetooth connection 3 Press the Bluetooth icon on the hood control panel The Bluetooth LED blinks 4 Press the rangetop Bluetooth butt...

Page 36: ...th LED remains on as long as Bluetooth is enabled The connection must be successful for you to monitor control the hood with the Dacor iQ Kitchen app If not connected to the cooktop you can use a Bluetooth connection to pair the rangetop with the hood and sync them See the instructions on pg 35 Bluetooth will not work properly if the Bluetooth connection is unstable See the Dacor iQ kitchen app ma...

Page 37: ...ean up spills immediately 1 Turn off all burners 2 Let the grates cool then remove them 3 Clean the rangetop surface with a soft cloth If spills run down into burner components remove the burner caps and heads and wipe up the spills 4 When finished reassemble the burners and reposition the grates ...

Page 38: ...as needed CAUTION Do not use items e g steel wool metal scraper abrasive substances which can mar the steel and damage components Do not remove the rangetop surface to clean it Gas lines leading to the burner manifolds can be damaged possibly causing a fire or malfunction Do not pour water into the rangetop The water could enter the gas and electrical systems creating an electric shock hazard or h...

Page 39: ... 2 Clean the knobs in warm soapy water then rinse and dry them thoroughly 3 Clean the stainless steel surfaces with stainless steel cleaner 4 Re attach the knobs in the OFF position CAUTION Do not clean the control knobs in a dishwasher Do not spray cleansers on the control panel Moisture in the electric circuits is an electric shock hazard and may damage the rangetop ...

Page 40: ...odes 4 Clean the grates and burner components in warm soapy water Do not use steel wool pads or abrasive cleaners 5 Rinse and dry grates and burner components thoroughly 6 Reassemble the burner heads making sure to insert a starter electrode through the hole in each head See pgs 43 46 for assembly directions 7 Reassemble the other burner parts laying the caps flat on the heads 8 Place the burner g...

Page 41: ...oles in the burner head if required CAUTION Do not wash any burner parts in a dishwasher Do not use steel wool or scouring powders to clean the burners Brass burner head Brass burner cap NOTE The brass burner parts will change color This does not affect performance During cleaning verify that no burner ports are clogged Swap out the original burner caps for porcelain caps if desired To remove burn...

Page 42: ... Do not attempt to remove the electrode from the cooktop or burner bases 01 02 01 Metal part Clean this metal part 02 White ceramic part Do not clean this white ceramic part with an emery board You should never be cooking while you re cleaning the cooktop Make sure the white ceramic electrodes are clean and dry Clean the metal with a soft cloth Do not clean the igniters with water Before reassembl...

Page 43: ...emove them from the rangetop and wash them with hot soapy water Rinse the grates with clean and dry them thoroughly Place the grates as instructed on pg 29 Burner head and cap replacement Dual Burner head caps 1 Orient the burner head so the electrode opening aligns with the electrode itself 2 Install the burner head so the electrode passes through its opening in the head Verify that the burner he...

Page 44: ...d Round Burner head caps 1 Put the burner heads on the burner bases see left The bottom of the head fits inside the top of the base 2 Turn the head until it drops in place then wiggle it to ensure it is seated properly 3 Place the burner caps brass or porcelain atop the burner rings The ridge around the bottom of each cap fits around the top of the ring CAUTION Double check each burner If any part...

Page 45: ...the rangetop Burner head 1 Place the burner heads as shown The locater tab on the head goes in the keyed hole as shown Put the burner caps on the burner rings Use either the brass or the porcelain caps provided The ridge around the bottom edge of the cap goes around the top of the ring 3 Put the burner rings on the heads as shown Match the tabs on the bottom of the ring to the slots on the head Wi...

Page 46: ...English 46 Care and maintenance Care and maintenance NOTE After installing the burners verify their proper function Wrongly installed parts result in poor ignition or uneven flames ...

Page 47: ...m Possible cause Action You smell gas The burner knob is not in the OFF position and the burner is not lit Turn the burner knob to OFF There is a gas leak Clear the room building area or occupants Immediately call your gas supplier from a neighbor s home your own phone may spark the gas follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department ...

Page 48: ... to the Lite position Burner caps not in place Burner base misaligned Clean the electrodes Put cap on burner head Align the burner base A burner clicks during operation The control knob has been left in the Lite position After burner ignites turn control knob to desired setting if burner still clicks contact service technician The burners do not burn evenly Burner components are not assembled corr...

Page 49: ...rchase date to qualify for warranty coverage Consumable parts such as filters and light bulbs are not covered and are the responsibility of the purchaser LIMITATIONS OF COVERAGE Service will be provided by a Dacor designated service company during regular business hours Please note service providers are independent entities and are not agents of Dacor Dealer display and model home display products...

Page 50: ...ads or other travel expenses Consequential or incidental damage including but not limited to food or medicine loss time away from work or restaurant meals Failure of the product when used for commercial business rental or any application other than for residential consumer use Failure of the product caused by improper product installation Replacement of house fuses fuse boxes or resetting of circu...

Page 51: ...IGINAL PURCHASE IN NO EVENT SHALL DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS AND EXPENSES INCLUDING ATTORNEY S FEES FROM THE DACOR CUSTOMER NO WARRANTIES EXPRESS OR IMPLIED ARE MADE TO ANY BUYER FOR RESALE Some states do not allow limitations on how long an implied warranty lasts o...

Page 52: ...umber Both the model name and the serial number are labeled on the right side of product For later use write down the information or attach the additional product label located on the top of the product onto the current page Model Name Serial Number ...

Page 53: ...y sending an email to mailto oss request samsung com It is also possible to obtain the complete corresponding source code in a physical medium such as a CD ROM a minimal charge will be required The following URL http opensource samsung com opensource OVEN_HKM_TZ seq 0 leads to the download page of the source code made available and open source license information as related to this product This of...

Page 54: ...l discolor when used This is a natural reaction of brass when it comes in contact with the gas flame We have also included a set of black porcelain burner caps with this product in case you are concerned about the discoloration Discoloration of burner caps is not covered under our warranty but new burner caps may be ordered from us if necessary We truly hope you enjoy many years of great cooking w...

Page 55: ...incerely appreciated Thank you 1 How were you first exposed to Dacor products Please check one only A T V Cooking Show F Builder B Magazine G Architect Designer C Appliance Dealer Showroom H Another Dacor Owner D Kitchen Dealer Showroom I Model Home E Home Show J Other 2 Where did you buy your Dacor appliances A Appliance Dealer D Builder B Kitchen Dealer E Other C Builder Supplier 3 For what purp...

Page 56: ...Dacor 14425 Clark Avenue City of Industry CA 91745 Phone 800 793 0093 Fax 626 403 3130 www dacor com DG68 00941A 00 ...

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