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D-Link DCS-960L User Manual

Section 2 - Installation

Mobile App Setup

ou can configure your camera through the mydlink Lite mobile app. On your mobile device, download mydlink Lite by

searching for

mydlink Lite

in the iTunes App Store, Google Play, or the Windows Store.

Launch the mydlink Lite app and create a new account or sign in to your existing account. Follow the onscreen instructions

to set up your camera.

When you are asked to scan a QR code, use the code on the Quick Install Card in your package, or on the label attached to

your device.

Congratulations, your DCS-960L is now ready to use! Be sure to check the

mydlink.com

website periodically for the latest

firmware updates to keep your product secure and up to date with the latest features.

Summary of Contents for DCS-960L

Page 1: ...Version 1 00 08 04 2015 User Manual HD Ultra Wide View Wi Fi Camera DCS 960L ...

Page 2: ...ate Description 1 00 Aug 4 2015 DCS 960L Revision A1 with firmware version 1 00 Trademarks D Link and the D Link logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2015 by D Link Corporation A...

Page 3: ...iguration 19 Accessing the Web Configuration Utility 19 Live Video 20 Setup 22 Wizard 22 Internet Connection Setup Wizard 23 Network 26 Wireless Setup 28 Dynamic DNS 29 Image Setup 30 Audio and Video 31 Preset 32 Motion Detection 33 Sound Detection 34 Mail 35 FTP 36 Snapshot 37 Video Clip 38 SD Recording 39 SD Management 40 Time and Date 41 Day Night Mode 42 Maintenance 43 Admin 43 System 44 Firmw...

Page 4: ...ual Table of Contents Configuring the DCS 960L with a Router 51 Troubleshooting 57 Wireless Basics 59 Wireless Modes 63 Networking Basics 64 Check your IP address 64 Statically Assign an IP Address 65 Technical Specifications 66 ...

Page 5: ...age than the one included with your product will cause damage and void the warranty for this product Note You can power this camera with a USB battery that supplies 5 V and at least 1 5 A of power System Requirements 802 11ac n g a router a D Link Cloud Router is recommended A broadband Internet connection iPhone iPad Android or Windows smartphone or tablet please refer to the mobile app s store p...

Page 6: ...for security and surveillance The IR LED provides around the clock surveillance regardless of the lighting conditions The DCS 960L can be accessed remotely and controlled from any PC Notebook over your local network or through the Internet via a web browser The simple installation and intuitive web based interface offer easy integration with your Ethernet Fast Ethernet or 802 11b g n ac wireless n...

Page 7: ...ou to view and connect to any available wireless networks Web Configuration Using a standard Web browser administrators can configure and manage the Network Camera directly from its own Web page via Intranet or Internet This means you can access your DCS 960L anytime anywhere in the world Broad Range of Applications With today s high speed Internet services the Network Camera can provide the ideal...

Page 8: ...8 D Link DCS 960L User Manual Section 1 Product Overview Hardware Overview Front View Camera Lens Microphone IR LEDs inside Light Sensor ...

Page 9: ...9 D Link DCS 960L User Manual Section 1 Product Overview Rear View microUSB Port for power WPS Button Reset Button Camera Stand WPS Status LED Side View microSD Slot ...

Page 10: ...ileApp You can use the mydlink Lite mobile app to guide you through setup and initial configuration of your camera Refer to Mobile App Setup on page 12 Zero Configuration Setup If you have a mydlink enabled router D Link cloud router this is the easiest way to set up your camera Refer to Zero Configuration Setup on page 13 ...

Page 11: ... degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position your devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may weaken the wireless signal Try to position your access points wireless rou...

Page 12: ...h the mydlink Lite app and create a new account or sign in to your existing account Follow the onscreen instructions to set up your camera When you are asked to scan a QR code use the code on the Quick Install Card in your package or on the label attached to your device Congratulations your DCS 960L is now ready to use Be sure to check the mydlink com website periodically for the latest firmware u...

Page 13: ...r the short time it takes to do this you can remotely access your camera from the website http www mydlink com to manage and monitor your DCS 960L Plug in the External Power Adapter Connect the power adapter to the microUSB port on the back of the camera Plug the power adapter in to a wall outlet Press the WPS button on your camera Press and hold the WPS button for three seconds The blue WPS statu...

Page 14: ...ogin to your mydlink account The mydlink page will check for new devices and display a New device Found pop up notification in the bottom left corner Click the notification to continue A summary and confirmation notification will appear with the automatically configured details Make a note of the details and click Yes to add the camera to your account DCS 960L ...

Page 15: ... Your camera is now set up and you can skip to mydlink on page 18 to learn more about the mydlink features of this camera or to Configuration on page 19 for advanced configuration of your camera Note If you see a white haze when viewing in night vision mode the night vision light on the camera may be reflecting off a nearby surface Try repositioning and aiming the camera ...

Page 16: ...m of the camera counterclockwise with a coin to remove it 2 Place the base plate where you want to position the camera and use a pencil to mark the holes Make sure the holes are lined up horizontally 3 Depending on the material of the wall or ceiling use proper tools to drill two holes 25mm deep with a 6mm drill bit where you marked If the wall is made out of concrete drill the holes first then in...

Page 17: ...o align the base plate holes with the holes in the wall Use the supplied screws to attach the base plate to the surface of the wall Do not overtighten screwheads as this may crack the mount 4 Place the camera over the base plate and turn the camera clockwise to lock it in place 5 6 Adjust the angle of the camera as desired ...

Page 18: ...remotely access your camera from the www mydlink com website After signing in to your mydlink account you will see a screen similar to the following For more details on using your camera with mydlink go to the Support section of the mydlink website and check the User Manual section for your product to find the latest instruction guide for your camera s mydlink features ...

Page 19: ...ettings button Use the User name admin and the password you created while setting up the camera If you did not create a password the default password is blank After entering your password click OK Note If you are directly connecting your PC to the camera the default IP is 10 255 255 1 PleasemakesurethatyouhavethelatestversionofJavaapplicationinstalledonyourcomputer to ensure proper operation when ...

Page 20: ...ge lets you view the live video stream from your camera Please make sure that you have the latest version of Java installed on your computer to ensure proper operation when viewing the video in Java mode The Java application can be downloaded free from Sun s web site http www java com ...

Page 21: ... Storage folder button Video recording Triggers the camera s recording function This will recordthevideodisplayedonthescreenandsaves ittotheharddriveinthefolderspecifiedusingthe Storage folder button Storage folder Sets the storage folder for snapshots and video recordings Listen Sends the audio received from the camera s microphone through to the PC s speakers IR LED On Off Turns the Infrared lig...

Page 22: ...would rather manually set up the camera s Internet connection you can refer to Network on page 26 which provides more details on the information required Internet Connection Setup Wizard Manual Internet Connection Setup This section allows you to begin setup wizards which will guide you through the process of getting your camera s various functions configured If you comfortable with adjusting the ...

Page 23: ...rd data to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet Primary domain name server that translates names to IP addresses Secondary domain name server to backup the Primary DNS IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS IfyouarerequiredtoconnectusingPPPoE selectPPPoEandentertheUserIDandPassword for you...

Page 24: ...wn menu Enter the host name of the DDNS server Enter your username or e mail address used to connect to the DDNS Enter your password used to connect to the DDNS server You can setup how often the camera notifies the DDNS server of its current global IP address by entering a whole number in hours Click Next to continue Server Address Host Name User Name Password Timeout Enter a name for your camera...

Page 25: ...60L User Manual Section 3 Configuration A summary of the options you selected is displayed for confirmation If you are happy with the selected configuration click Next Otherwise click Back to make the required changes ...

Page 26: ...sk that your camera will use on the network The default value is 255 255 255 0 This is used to determine if the destination is part of the same subnet Default Gateway Enter the gateway your camera will use on the network The gateway is used to forward frames to destinations in a different subnet Invalid gateway settings may cause transmissions to a different subnet to fail Primary DNS Enter the pr...

Page 27: ...the network Enable this to allow your camera to use UPnP to configure port forwarding on your router Set the HTTP HTTPS and RTSP ports you wish to use for UPnP port forwarding Checking the Bonjour box will allow the camera to be discoverable on the network and visible to Apple devices Enter the name you want to use to identify your camera on the network Click Save Settings to save your changes Por...

Page 28: ...an also click the Site Survey button below to choose an available network and fill in settings automatically This camera can connect to other devices through Infrastructure mode For security you can choose None or WPA PSK WPA2 PSK Select the same encryption method that is being used by your wireless device router If you chose WPA PSK WPA2 PSK TKIP AES will be used for the cipher type Enter the key...

Page 29: ...ct your Dynamic DNS Server from the drop down menu Enter the host name of the DDNS server Enter your username or e mail address used to connect to the DDNS server Enter your password used to connect to the DDNS server You can set up how often the camera notifies the DDNS server of its current global IP address by entering a whole number in hours This shows the status of your DDNS updates Click the...

Page 30: ...utput By default this is set to Off but you may override the setting by manually selecting either 50Hz or 60Hz Allows you to adjust the saturation level Allows you to adjust the hue of the video Changes the images recorded on the camera to be in black and white Check this box to vertically flip the video If the camera is installed upside down Flip and Mirror should both be checked Click the Save S...

Page 31: ...480 and 320x240 Higher settings offer better quality but will require more bandwidth to stream Select the bitrate H 264 or quality MJPEG for the video stream Higher bitrates and quality will require more bandwidth Select the frame rate FPS to use for the video stream Higher settings offer better quality but will require more bandwidth to stream The URL used to connect to the camera when viewing fr...

Page 32: ...32 D Link DCS 960L User Manual Section 3 Configuration Preset ...

Page 33: ...en small changes will cause motion to be detected Low sensitivities may be useful when monitoring an area that has flickering lights or a window to the outside in view High sensitivities may be useful when monitoring an area that rarely changes such as a storeroom or warehouse Select Draw Motion Area to select the area of the picture to monitor for movement to trigger recording or a snapshot Use y...

Page 34: ...determine whether sound was detected or not If this option is selected the trigger by option under Video Clip or Snapshot should also be selected Enable Sound Detection Detection Level Select this box to enable the sound detection feature of your camera Specify the volume level that a sound must exceed in order to trigger the sound detection feature Click Save Settings to save your changes ...

Page 35: ...thentication enter your password If your SMTP server requires SSL TLS or STARTTLS select it here For example if you want to use Gmail with SSL TLS for e mail notifications you can follow the setup procedure as below Step 1 Enter smtp gmail com in SMTP Server Address Step 2 Change the SMTP server port number from 25 to 465 Step 3 Enter your gmail e mail address in Sender E mail Address Step 4 Enter...

Page 36: ...necting to Enter the port of the FTP server that you will be connecting to Enter the user name of your FTP server account Enter the password of your FTP server account Enter the destination path folder to save files to on the FTP server Enabling passive mode may help you reach your FTP server if your camera is behind a router protected by a firewall Clicking on the Test button will send a test JPE...

Page 37: ...get Check this box to enable the Snapshot function Select whether to record when triggered by Motion or Sound according to a Schedule or Always record Select whether to take a single snapshot or to take 6 snapshots with a selectable interval between them Select where you want the snapshot to be sent It may be uploaded to an FTP or sent to an e mail address Click Save Settings to save your changes ...

Page 38: ...o Clip Target Check this box to enable the Video Clip function Select whether to record when triggered by Motion or Sound according to a Schedule or Always record Here you can specify how much video to record before and after the event Select where you want the video clip to be sent It may be uploaded to an FTP or sent to an e mail address Click Save Settings to save your changes ...

Page 39: ...39 D Link DCS 960L User Manual Section 3 Configuration SD Recording ...

Page 40: ...40 D Link DCS 960L User Manual Section 3 Configuration SD Management ...

Page 41: ...ng time you can enable it here Select Set DST Manually if you want to manually set the offset and the period of time that the Daylight Saving correction should be used Network Time Protocol will synchronize your camera with an Internet time server Choose the one that is closest to your camera If Synchronize NTP Server is disabled you can set the date and time manually You can also click the Copy Y...

Page 42: ...luminators to allow for clear black and white video in dark areas with little to no light Auto Manual Always Day Mode Always Night Mode Day Mode Schedule This mode will automatically switch between Day and Night mode based on the amount of available lighting This mode allows you to manually switch between modes through the Live Video page This sets the camera to always use Day mode This sets the c...

Page 43: ...mera to be noticeable Select Enable to allow access to the current camera snapshot via the web address indicated Select Enable to allow the current time to be added to the camera video and select a color to use for the text You can create new users to provide viewing access for your camera s video User accounts will only be able to access the Live Video section of the web configuration interface b...

Page 44: ... configuration to your local PC To load a previously saved configuration click the Browse button select your saved configuration file then click the Restore Configuration From File button Click the Restore Factory Defaults button to reset all settings back to the factory defaults Please note that this will erase any changes you have made to the settings of the camera Click the Reboot the Device bu...

Page 45: ...ou may go to the D Link Support Page to check for the latest firmware versions available To upgrade your firmware please download and save the latest firmware version from the D Link Support Page to your local hard drive Locate the file on your local hard drive by using the Browse button then click the Upload button to start the firmware upgrade ...

Page 46: ...46 D Link DCS 960L User Manual Section 3 Configuration Status Device Info This section displays information about your camera and its current network and wireless status ...

Page 47: ...47 D Link DCS 960L User Manual Section 3 Configuration System Log The system log records network events that have occurred ...

Page 48: ...48 D Link DCS 960L User Manual Section 3 Configuration Event Log The event log records camera events that have occurred ...

Page 49: ...protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by entering in a string in HEX hexadecima...

Page 50: ...tion Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access...

Page 51: ...work camera using your Internet Explorer web browser 3 Access the router with your web browser 4 Open virtual server ports to enable remote image viewing Note These are manual steps however if you decide to use the wizard it will perform every step automatically This section is designed to walk you through the setup process for installing your camera behind a router and enable remote video viewing...

Page 52: ... log in to your account Select your camera click on the Settings tab then click on the Advanced Settings button Use the User name admin and the password you created while setting up the camera If you did not create a password the default password is blank After entering your password click OK After logging into the configuration interface click Status at the top then find your IP Address and write...

Page 53: ...top of the screen Scroll to the bottom of the Network Setup page to display the ports used by HTTP and Streaming audio and video If necessary these ports can be changed if they are already in use by other devices e g in a multiple camera environment Note The HTTP port is required to be opened for the DCS 960L ...

Page 54: ... IP Address Dynamic means that your router s WAN IP address can change from time to time depending on your ISP A dynamic WAN IP Address identifies your router on the public network and allows it to access the Internet To find out what your router s WAN IP Address is go to the Status menu on your router and locate the WAN information for your router as shown on the next page The WAN IP Address will...

Page 55: ...of numbered ports The ports normally used by the DCS 960L are blocked from access over the Internet Therefore these ports need to be made accessible over the Internet This is accomplished using the Virtual Server function on the DIR 655 router The Virtual Server ports used by the camera must be opened through the router for remote access to your camera Virtual Server is accessed by clicking on the...

Page 56: ...accordingly If your ISP does not pass traffic on port 80 you will need to change the port the camera uses from 80 to something else such as 800 Not all routers are the same so refer to your user manual for specific instructions on how to open ports Enter valid ports in the Virtual Server section of your router Please make sure to check the box next to the camera name on the Virtual Server List to ...

Page 57: ...l your settings back to the factory defaults To reset your camera please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in 3 Why does the LED not light up The power supply might be faulty Confirm that you are using the provided DC 5V power supply for this network camera Verify that the power supply is correctly connected If the cam...

Page 58: ...ately as prolonged exposure to bright lights will damage the CMOS sensor 7 The camera is producing noisy images How can I solve the problem The video images might be noisy if the Network Camera is used in a very low light environment 8 The images are poor quality how can I improve the image quality Make sure that your computer s display properties are set to at least 6 bit color Using 16 or 256 co...

Page 59: ...lar computer network that transmits and receives data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastru...

Page 60: ...ta from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device calle...

Page 61: ...as a wireless solution for it Home Gives everyone at home broadband access Surf the Web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicate...

Page 62: ...s of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a...

Page 63: ...o peer communication using wireless network adapters on each computer such as two or more DCS 960L wireless network Cardbus adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless cardbus adapters All the adapters must ...

Page 64: ...tart Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programsmayblockaDHCPrequestonnewlyinstalledadapters If you are connecting to a wireless netwo...

Page 65: ... and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not ...

Page 66: ... x 480 640 x 360 320 x 240 at up to 30 fps Audio Compression G 711 Connectivity 802 11ac n g wireless withWEP WPA WPA2 encryption Operates on 2 4 GHz and 5 GHz bands Maximum data rate of 433 Mbps PHY rate 1 Network Network Protocols IPV4 ARP TCP UDP ICMP DHCP Client NTP Client D Link DNS Client DDNS Client D Link SMTP Client FTP Client HTTP Server PPPoE RTP RTSP RTCP UPnP Port Forwarding HTTPS for...

Page 67: ...perating 20 to 80 non condensing Storage 20 to 80 non condensing Certifications CE CE LVD FCC Class B ICES C Tick Dimensions Diagram 137 5 66 5 Ø 7 5 7 105 6 24 5 18 0 46 7 Ø95 8 1 Maximum wireless signal rate derived from IEEE standard 802 11ac specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and co...

Page 68: ...f this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from ...

Page 69: ...250 5350 MHz and 5470 5725 MHz shall be such that the equipment still complies with the e i r p limit iii the maximum antenna gain permitted for devices in the band 5725 5850 MHz shall be such that the equipment still complies with the e i r p limits specified for point to point and non point to point operation as appropriate and iv the worst case tilt angle s necessary to remain compliant with th...

Page 70: ...lisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an un...

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