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D-Link DCS-932L User Manual

Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DCS-932L)

• Hardware Revision (located on the label on the bottom of the Network Camera (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the Network Camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and

answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-5265

Internet Support:

http://support.dlink.ca

Summary of Contents for DCS-932L

Page 1: ...Version 1 0 11 04 2010 ...

Page 2: ...rademarks D Link and the D Link logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2010 by D Link Corporation All rights reserved This publication may not be reproduced in whole or in part wit...

Page 3: ...rd 12 WPS Push Button Setup 13 mydlink Portal 14 Camera Status 15 Live Video 16 Camera Settings 17 Camera Info 18 WEB Configuration 19 Using the WEB Configuration Menu 19 Live Video 21 Setup 21 Wizard 21 Internet Connection Setup Wizard 22 Network Setup 24 Wireless 25 DDNS 26 Image Setup 27 Video 28 Video Configuration 28 Audio 29 Motion Detect 30 Mail 31 Time Schedule 32 FTP 33 Time Schedule 34 T...

Page 4: ...2 What is WPA 43 Configuring the DCS 932L with a Router 44 Troubleshooting 50 Wireless Basics 53 Wireless Modes 57 Networking Basics 58 Check your IP address 58 Statically Assign an IP Address 59 Technical Specifications 60 Contacting Technical Support 62 Warranty 63 Registration 70 ...

Page 5: ...ge than the one included with your product will cause damage and void the warranty for this product If any of the above items are missing please contact your reseller System Requirements Computer with Microsoft Windows 7 Vista or XP PC with 1 3GHz or above at least 128MB RAM Internet Explorer 6 or above Firefox 3 5 or above Safari 4 and Chrome Existing 10 100 Ethernet based network or 802 11b g n ...

Page 6: ...lity video images for security and surveillance The IR LED provides around the clock surveillance regardless of the lighting conditions The DCS 932L can be accessed remotely and controlled from any PC Notebook over your local network or through the Internet via a web browser The simple installation and intuitive web based interface offer easy integration with your Ethernet Fast Ethernet or 802 11 ...

Page 7: ...etworks Web Configuration Using a standard Web browser administrators can configure and manage the Network Camera directly from its own Web page via Intranet or Internet This means you can access your DCS 932L anytime anywhere in the world Broad Range of Applications With today s high speed Internet services the Network Camera can provide the ideal solution for delivering live video images over th...

Page 8: ...8 D Link DCS 932L User Manual Section 1 Product Overview Hardware Overview Front View Power and Link LED Camera Lens Microphone IR LED Light Sensor ...

Page 9: ...9 D Link DCS 932L User Manual Section 1 Product Overview Rear View Power Receptor Ethernet Port Reset WPS LED WPS Button Camera Stand ...

Page 10: ...ted on the back panel of the DCS 932L and attach it to the network Attach the External Power Supply Attach the external power supply to the DC Power receptor located on the rear back panel of the DCS 932L and connect it to your wall outlet or power strip Power is confirmed when the green LED Power Indicator located below the lens on the DCS 932L is illuminated Installation ...

Page 11: ... degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position your devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may weaken the wireless signal Try to position your access points wireless rou...

Page 12: ...mputer s optical drive to start the autorun program The CD ROM will open the Camera Installation Wizard Simply click Start to go through the Installation Wizard which will guide you through the installation process from connecting your hardware to configuring your camera Camera Installation Wizard ...

Page 13: ...n some routers you may need to log in to the web interface and click on an on screen button to activate the WPS feature If you are not sure where the WPS button is on your router please refer to your router s User Manual The DCS 932L will automatically create a secure wireless connection to your router While connecting the green LED will flash and your camera will reboot WPS Push Button Setup WPS ...

Page 14: ...rtal After registering your DCS 932L camera with a mydlink account in the Camera InstallationWizard You will be able to remotely access your camera from the www mydlink com website After signing in to your mydlink account you will see a screen similar to the following ...

Page 15: ...till cannot access your camera reset your camera and run the Camera Installation Wizard again from the CD ROM included in your package Here you can see the online status of each of your cameras Your online status may be one of the following A green checkmark indicates that your camera is online and ready to use A yellow exclamation point indicates that your camera is online but the camera password...

Page 16: ... the Live Video tab will be selected by default If the camera is available a Live Video feed will be displayed Video will be shown at VGA resolution 640x480 if viewing your camera from a PC on the same local network or at QVGA resolution 320x240 if viewing your camera from a PC on a remote network ...

Page 17: ...ink Portal Camera Settings The Camera Settings tab allows you to access your camera s configuration interface To open your camera s configuration interface click Camera web page and enter the password exactly as listed on the Camera Settings page ...

Page 18: ...rd checkbox will either show or hide the password Clicking on the Password will open a window for you to log in to your camera s configuration interface Then it will open the Maintenance Admin page where you can change your Password mydlink No Displays the mydlink number of your device Model Name Displays the model name of your device MAC Address Displays the MAC address of your device Device acti...

Page 19: ...d configure your DCS 932L At the end of the wizard click Go To Camera or enter the IP address of your camera into a web browser such as Internet Explorer To log in use the User name admin and the password you created in the Installation Wizard If you did not create a password the default password is blank After entering your password click OK Note If you are directly connecting your PC to the came...

Page 20: ...va application installed on your computer to ensure proper operation when viewing the video in Java mode The Java application can be downloaded at no cost from Sun s web site http www java com When you connect to the home page of your camera you will be prompted to download ActiveX If you want to use ActiveX to view your video images instead of Java then you must download ActiveX ...

Page 21: ...ava when using other Internet browsers such as Safari Firefox or Chrome that support Java to view video streaming on the live video page Setup You may choose to configure your network by using the Internet Connection Setup Wizard thatincludesstep by stepinstructions Otherwise youmaymanuallyconfigureyourconnection using the Manual Internet Connection Setup Note This will not register to the my dlin...

Page 22: ...the Internet Click Next to continue DHCP Connection by default where your DHCP server will automatically assign dynamic IP to your device Static IP Address allows you to manually enter your network settings for the camera PPPoE connection where your camera is directly connected to the Internet through a DSL modem Note Input the DNS information if you have chosen and assigned a Static IP Address fo...

Page 23: ... captured and scheduled at the right time Click Next to continue This page displays your configured settings Click Apply to save and activate the setting or Back to change your settings Click Next to continue If you have a Dynamic DNS account and would like the camera to update your IP address automatically enable DDNS and enter your host information Click Next to continue ...

Page 24: ...nsmissions to a different subnet Primary DNS Primary domain name server that translates names to IP addresses Secondary DNS Secondary domain name server to backup the Primary DNS DHCP Static IP Client PPPoE Settings Port Settings UPnP Settings This section allows you to configure your network settings If you are using a PPPoE connection enable it and enter the User Name and Password for your PPPoE...

Page 25: ...n the PC This page will allow you to select a wireless network that the DCS 932L was able to detect For security there are three choices None WEP and WPA PSK WPA2 PSK Select the same encryption method that is being used by your wireless device router WEP provides security by encrypting data over your wireless network so that it is protected as it is transmitted from one wireless device to another ...

Page 26: ...ck to enable the DDNS function Select your Dynamic DNS Server from the pull down menu Enter the host name of the DDNS server Enter your username or e mail used to connect to the DDNS Enter your password used to connect to the DDNS server DDNS Enable Server Address Host Name User Name Password DDNS This section allows you to configure the DDNS setting for your camera DDNS will allow all users to ac...

Page 27: ...lled upside down Flip Image and Mirror should both be checked Horizontally flip the video Allows you to adjust the brightness level Allows you to adjust the contrast level Allows you to adjust the saturation level Enable Antiflicker Flip Image Mirror Brightness Control Contrast Control Saturation Control This section allows you to configure the image settings for your camera ...

Page 28: ... from three formats 640x480 320x240 and 160x120 The higher setting can obtain better quality However it will use more resource within your network Select the optimal setting depending on your network status Please note that the higher setting can obtain better quality However it will use more resources within your network Select one of five levels of image quality Highest High Medium Low and Lowes...

Page 29: ...low you to listen to audio from the camera through your PC s audio output Note Please wait a few seconds for the camera to adjust the audio after the setting has been selected Audio Settings Volume Settings You may Enable or Disable the camera audio feed Select the desired volume percentage level ...

Page 30: ...te motion area that will be used for monitoring Motion Detection Sensitivity Detection Areas Select this box to enable the motion detection feature of your camera Specifies the measurable difference between two sequential images that would indicate motion Please enter a value between 0 and 100 Use your mouse to click on the blocks that you would like to monitor for motion ...

Page 31: ...tification you can follow the setup procedure as below Step 1 Enter smtp gmail com in SMTP Server Address Step 2 Change the SMTP server port number from 25 to 465 Step 3 Enter your gmail E mail address in Sender E mail Address Step 4 Enter the destination E mail address in Receiver E mail Address Step 5 Enter the user name required to access the SMTP server Step 6 Enter the password required to ac...

Page 32: ... the sending of snapshots to the recipient s e mail account Select Motion Detection if you would like the camera to send images to the recipient s e mail account when the motions are detected The frequency of the snapshot interval can also be configured from 1 to 65535 seconds This will send a snapshot to the e mail account that you have configured in the E mail section If you have configured the ...

Page 33: ...he external FTP server If you are to upload snapshots to an FTP server you will need to fill in the Domain name or IP address of your external FTP server The following user settings must be correctly configured for remote access Specifies the password to access the external FTP server Specifies the destination folder in the external FTP server Enabling passive mode will allow access to an external...

Page 34: ...e DCS9302010072116425101 jpg This means that the camera took a snapshot in the year 2010 July 21 at 16th hour 4 o clock 42 minutes and 51 seconds and it is picture number one Select Overwrite and there will be only one images that are constantly refreshed Select Date Time Suffix and the pictures will be named with a date and time may refer to Base File Name Enable the Create subfolder function the...

Page 35: ...Select the time zone for your region from the drop down menu Network Time Protocol will synchronize your camera with an Internet time server Choose the one that is closest to your camera Click to synchronize the time information from your PC Select this to set the time manually This section allows you to configure the settings of the internal system clocks for your camera ...

Page 36: ...ys Night Mode Day Mode Schedule Camera automatically switches Day Night mode The camera normally works on Day mode It automatically changes to Night mode in a dark place User can manually control the camera work in Day or Night mode at the LIVE VIDEO page The camera always works in the Day mode The camera always works in the Night mode The camera works on Day mode for the times that you have confi...

Page 37: ...ify a name for your camera Select Normal to enable the LED on the front of the device or select off to disable the LED Select Enable to enable user access control or Disable to allow only the administrator account to access the camera Select Enable to allow access to the current camera snapshot via the web address indicated Create new user for accessing the video image Enter the user name password...

Page 38: ...38 D Link DCS 932L User Manual Section 4 Web Configuration System This section allows you to save and restore your configuration restore the factory settings and or restart the camera ...

Page 39: ...u may go to the D Link Support Page to check for the latest firmware versions available To upgrade the firmware on your DCS 932L please download and savethelatestfirmwareversionfromtheD LinkSupportPagetoyour local hard drive Locate the file on your local hard drive by using the Browse button Then click the Upload button to start the firmware upgrade ...

Page 40: ...40 D Link DCS 932L User Manual Section 4 Web Configuration Device Info Thissectiondisplaysallthedetailedinformationaboutyourdevice and network settings ...

Page 41: ...41 D Link DCS 932L User Manual Section 4 Web Configuration Active User This page lists all the active user s information including the User Name IP address and the time that camera access began ...

Page 42: ...s it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by entering in a string in HEX hexadecimal using cha...

Page 43: ...tion Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access...

Page 44: ...work camera using your Internet Explorer web browser 3 Access the router with your web browser 4 Open virtual server ports to enable remote image viewing Note These are manual steps however if you decide to use the wizard it will perform every step automatically This section is designed to walk you through the setup process for installing your camera behind a router and enable remote video viewing...

Page 45: ...e reference Run your Internet Explorer Web browser In the address bar type in the IP Address that was assigned to the Network Camera by the DCC program The DCS 932L Live Video Page appears with a window displaying live video from the camera You are able to view this screen from any PC running Internet Explorer on your LAN Click on the Setup button on the left side of the display Scroll to the bott...

Page 46: ...he Setup Network Setup page displays the port settings for your camera If necessary these ports can be changed if they are already in use by other devices e g in a multiple camera environment Note The HTTP port is required to be opened for the DCS 932L ...

Page 47: ... IP Address Dynamic means that your router s WAN IP address can change from time to time depending on your ISP A dynamic WAN IP Address identifies your router on the public network and allows it to access the Internet To find out what your router s WAN IP Address is go to the Status menu on your router and locate the WAN information for your router as shown on the next page The WAN IP Address will...

Page 48: ...of numbered ports The ports normally used by the DCS 932L are blocked from access over the Internet Therefore these ports need to be made accessible over the Internet This is accomplished using the Virtual Server function on the DIR 655 router The Virtual Server ports used by the camera must be opened through the router for remote access to your camera Virtual Server is accessed by clicking on the...

Page 49: ...accordingly If your ISP does not pass traffic on port 80 you will need to change the port the camera uses from 80 to something else such as 800 Not all routers are the same so refer to your user manual for specific instructions on how to open ports Enter valid ports in the Virtual Server section of your router Please make sure to check the box next to the camera name on the Virtual Server List to ...

Page 50: ...fter going through the wizard you should see Remote Status Enabled on the summary page If you see Remote Status Disabled make sure that the front LED on your camera is lit solid green your Internet connection is working your router s LAN WAN connections are working properly your router has UPnP enabled if your router does not support UPnP please refer to Appendix A your router can get a public IP ...

Page 51: ... connection unreliable There might be a problem with the network cable To confirm that the cables are working PING the address of a known device on the network If the cabling is OK and your network is reachable you should receive a reply similar to the following bytes 32 time 2 ms Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not ...

Page 52: ...ke sure that your computer s display properties are set to at least 6 bit color Using 16 or 256 colors on your computer will produce dithering artifacts in the image making the image look as if it is of poor quality The configuration on the Network Camera image display is incorrect The Web Configuration Video section of the Web management allows you to adjust the related parameters for improved im...

Page 53: ...omputer network that transmits and receives data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure...

Page 54: ...om one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an ...

Page 55: ...wireless solution for it Home Gives everyone at home broadband access Surf the Web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicate offi...

Page 56: ...setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a two ...

Page 57: ...r communication using wireless network adapters on each computer such as two or more DCS 932L wireless network Cardbus adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless cardbus adapters All the adapters must be in...

Page 58: ...Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programsmayblockaDHCPrequestonnewlyinstalledadapters If you are connecting to a wireless network at...

Page 59: ...ter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example Iftherouter sLANIPaddressis192 168 0 1 makeyourIPaddress192 168 0 XwhereXisanumber between 2 and 99 Make sure that the number you choose is not in use on the...

Page 60: ... 802 11b g n Wireless with WEP WPA WPA2 security WPS Wireless Transmit Output Power 16 dbm for 11b 12 dbm for 11g 12 dbm for 11n typical SDRAM 32 MB Flash Memory 4 MB Reset Button Reset to factory default Video Codecs MJPEG JPEG for still images Video Features Adjustable image size and quality Time stamp and text overlay Flip and Mirror Resolution 640 x 480 at up to 20 fps 320 x 240 at up to 30 fp...

Page 61: ...C 1 2 A External AC to DC switching power adapter Dimensions W x D x H Including the bracket and stand 65 8 x 65 x 126 mm Camera only 27 2 x 60 x 96 mm Weight 76 9 g without bracket and stand Max Power Consumption 2 W Operation Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 20 C to 70 C 4 F to 158 F Humidity 20 80 RH non condensing Emission EMI Safety Other Certifications FCC Class B IC...

Page 62: ...e Revision located on the label on the bottom of the Network Camera e g rev A1 Serial Number s n number located on the label on the bottom of the Network Camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http suppor...

Page 63: ...is Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option repla...

Page 64: ...see for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied t...

Page 65: ...any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming Submitting A Claim Canada The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to ...

Page 66: ... 00AM 9 00PM EST What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered...

Page 67: ...SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDERTHISWARRANTY IS LIMITEDTOTHE PURCHASE PRICE OFTHE PRODUCT COVERED BYTHEWARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY G...

Page 68: ...ect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject...

Page 69: ...2 this device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE Radiation Exposure Statement This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator and your body This device has been designed to...

Page 70: ...tration 70 D Link DCS 932L User Manual Version 1 0 December 16 2010 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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