D-Link DCS-5610 User Manual Download

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D-Link DCS-5610 User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DCS-5610)

• Hardware Revision (located on the label on the bottom of the internet camera (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the internet camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions
and answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-5265

Internet Support:

http://support.dlink.com

Summary of Contents for DCS-5610

Page 1: ......

Page 2: ...Setup Wizard 24 Motion Detection Setup Wizard 29 Network Setup 32 Dynamic DNS 35 Image Setup 36 Audio and Video 37 Motion Detection 39 Time and Date 40 Event Setup 41 Add Server 42 Add Media 43 Add Event 44 Recording 45 Add Recording 46 Camera Control 47 Access List 49 DI and DO 50 Maintenance 51 Device Management 51 Backup and Restore 52 Firmware Update 53 Status 54 Device Info 54 Logs 55 Help 56...

Page 3: ... D Link DCS 5610 User Manual Table of Contents Contacting Technical Support 73 Warranty 74 Registration 80 ...

Page 4: ...warranty for this product If any of the above items are missing please contact your reseller System Requirements Windows XP or Windows Vista At least 256MB of memory 512MB recommended An available Ethernet connection Internet Explorer 6 x or higher Internet Web Browser VGA card resolution 800x600 or above CPU 1 7GHz or above processor 2 8GHz plus processor with 512MB memory and a 32MB video card i...

Page 5: ... demanding security and home office monitoring needs The PTZ PoE Internet Camera can be accessed remotely and controlled from any PC or notebook computer over the Internet from anywhere in the world The simple installation procedures along with the built in Web based interface offer easy integration to your network environments Note Use of audio or video equipment for recording the image or voice ...

Page 6: ...orld Apply the Internet Camera to monitor various objects and places such as homes offices banks hospitals child care centers amusement parks and other varieties of industrial and public monitoring The PTZ PoE Internet Camera can also be used for intruder detection with its motion detection mode capture still images and video images for archiving and many more applications such as sending images t...

Page 7: ...ect the PTZ PoE Internet Camera to a variety of external devices such as IR sensors switches and alarm relays Combined with programmable alarming equipment you can develop a variety of security applications that are triggered on alarm based events The PTZ PoE Internet Camera provides an industry standard in out external connector for connectivity Internal External Microphone The SECURICAM Network ...

Page 8: ... Microphone Connector The DCS 5610 Internet Camera has an internal microphone built in However you have the option of using an external microphone by plugging it into the microphone connector I O Connector The DCS 5610 provides a terminal block with two pairs of connectors situated on the back panel One pair is for input and the other is for output The I O connectors provide the physical interface...

Page 9: ...he camera As soon as the power adapter is connected to the camera the LED will turn red Activity LED Once a connection has been established via Ethernet port the Activity LED will turn solid green If traffic is passing to the camera the Activity LED will blink If no Ethernet connection is detected the Activity LED will not light up ...

Page 10: ...power input connector located on the Internet Camera s back panel labeled DC 12V and connect it to an AC power outlet Note When you have a proper connection the LED will turn green The light may cycle on and off and your computer may show an intermittent loss of connectivity this is normal until you have configured your Internet Camera Connect Using Power Over Ethernet Once you connect an Ethernet...

Page 11: ...all screw head that can be attached to the Internet Camera bottom socket cavity Attach the camera stand to the Internet Camera and station it for your application There are holes located in the base of the camera stand allowing the Internet Camera to be mounted to the ceiling or any wall securely Socket for camera stand ...

Page 12: ... are shown in Windows XP The steps and screens are similar for the other Windows operating systems If the CD Autorun function does not automatically start on your computer click Windows Start Run In the Run command box type D DCS5610 exe where D represents the drive letter of your CD ROM If it does start proceed to the next screen Software Installation Click Installation Wizard ...

Page 13: ...13 D Link DCS 5610 User Manual Section 2 Installation Click Next to continue Click I Agree to accept the License Agreement Click Next Click I Agree ...

Page 14: ...14 D Link DCS 5610 User Manual Section 2 Installation To start the installation click Install Note The installation may take several minutes to complete Click Install Click Finish ...

Page 15: ...ink Installation Wizard icon that was created in your Windows Start menu The Setup Wizard will appear and show the MAC address of the DCS 5610 and an IP Address which may or may not be correct depending on what you have your DCS 5610 connected to If you have a DHCP server on your network there will be a valid IP Address displayed here Note A DHCP server is a device that supplies the same IP addres...

Page 16: ...nual Section 3 Configuration Enter the admin ID and password Note The default Admin ID is admin with the password left blank Select DHCP if you want to obtain a new IP address every time the camera boots up Click Next Click Next ...

Page 17: ...Next Click Next Choose UPnP Port Forwarding if your router supports it otherwise choose Manual to enter your port numbers manually Click Next to continue Enable DDNS and setup your DDNS service here if you have subscribed to a DDNS service Click Next to continue ...

Page 18: ...CS 5610 User Manual Section 3 Configuration If you want to access the DCS 5610 via mobile phone click Yes and the video resolution will be set to 176x144 Click Apply to apply the settings to the device Click Apply ...

Page 19: ...19 D Link DCS 5610 User Manual Section 3 Configuration Double click the DCS 5610 to launch the camera s web configuration page ...

Page 20: ... of your Internet Camera http 192 168 0 120 Note In the example this address is 192 168 0 120 Your address may differ Type Admin in the user name field and leave the password blank by default Note You may refer to page 51 to change the password for your admin account This section will show you how to configure your new D Link Internet Camera using the Web based Configuration Utility Click OK ...

Page 21: ... Tilt Speed Zoom Speed Pan Stop Patrol Go to zooms out and zooms in Select the speed at which the camera will pan Select the speed at which the camera will tilt Select the speed at which the camera will zoom or focus Pans the camera one full cycle Stops movement of the camera during pan Enables the Patrol feature please see page 50 Select a preset position where the camera will point ...

Page 22: ...22 D Link DCS 5610 User Manual Section 3 Configuration Snapshot This section shows a snapshot image from your camera s live video ...

Page 23: ...reaming than UDP does It provides error correction and guarantees packet to be delivered to client However transmission speed will be reduced Offers the highest image and video quality However packet losses will diminish image quality when bandwidth becomes restricted If the network is protected by a firewall and it opens HTTP port 80 only HTTP protocol must be selected In this mode audio is disab...

Page 24: ...quickly configure your internet camera s motion detection settings click Motion Detection SetupWizard and skip to page 29 If you want to enter your settings without running the wizard click Manual Motion Detection Setup and skip to page 39 Internet Connection Setup Wizard This wizard will guide you through a step by step process to configure your new D Link Camera and connect the camera to the int...

Page 25: ...era is directly connected to the Internet through a DSL modem and the ISP Internet Service Provider requires you to use PPPoE for the Internet connection Click Next to continue and skip to Step 2 on page 26 Select DHCP if you are unsure which settings to pick Click Next to continue and skip to page 27 ...

Page 26: ...lick Next If you have selected PPPoE enter your username and password Click Next to continue Select Static IP if your Internet Service Provider has provided you with connection settings or you wish to set a static address within your home network Click Next to continue ...

Page 27: ...and would like the camera to update your IP address automatically enable DDNS and enter your host information Click Next to continue Enter a name for your camera and click Next to continue Configure the correct time to ensure that all events will be triggered captured and scheduled at the right time Click Next to continue ...

Page 28: ...twork Click Apply to save your settings If you have selected PPPoE you will see a summary of your camera s settings Please note down all this information as you will need it for accessing your camera within the network Click Apply to save your settings If you selected Static IP you will see a summary of your camera s settings Please note down all this information as you will need it for accessing ...

Page 29: ...era motion detection functions Click Next to continue Click Next This section will allow you to enable or disable motion detection as well as control the sensitivity or your camera s ability to detect movement Specify the window area window name and sensitivity of detection as well as the type of recording either snapshot of video clip Then click Next to continue Click Next ...

Page 30: ...ording camera footage will take up space on your hard drive Its recommended that you have sufficient disk space for Always function This step allows you to specify how you will receive the events notification of your camera either via using email or FTP You will need to enter all the relevant information for your email account or FTP settings Then click Next to continue ...

Page 31: ...31 D Link DCS 5610 User Manual Section 3 Configuration Click Apply You have completed the Motion Detection Wizard Click Apply to save your settings ...

Page 32: ...default value is 255 255 255 0 Used to determine if the destination is in the same subnet The gateway used to forward frames to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet Primary domain name server that translates names to IP addresses Secondary domain name server to backup the primary one Allows a user to find view and ...

Page 33: ...The default value is 8080 After you have enabled the Authentication you will need to configure and use the access name to access your video file For example http camera ip video mjpg video mjpg is the Access name you can modify it here The default name is video mjpg The default name is video2 mjpg Default port is 21 If you want to change the port number you will need to specify the port when conne...

Page 34: ...our cameras sources and the receivers clients can establish the connection to send and receive contents An IP Multicast group address is used to send and receive content Sources use this group address as the destination address while sending their data packets Receivers use this group address to inform the network that they are interested in receiving packets sent to that group For example if some...

Page 35: ... name of the DDNS server Enter your username or e mail used to connect to the DDNS Enter your password used to connect to the DDNS server Indicate the connection status automatically determined by the system Dynamic DNS DDNS Dynamic Domain Name Server will hold a DNS host name and synchronize the public IP address of the modem when it has been modified The username and password are required when u...

Page 36: ... a basic 50 Hz frequency Two options Flip will vertically rotate the video while Mirror will horizontally rotate the video You may check both options if the camera is being installed upside down Choose either Auto or Fix white balance It has eleven levels ranged from 5 to 5 for you to choose Image Setup You may configure the color brightness and orientation settings of the video image Preview of t...

Page 37: ...me rate which can be combined with the Fixed quality to optimize the bandwidth utilization and video quality If the User wants to fix the bandwidth utilization regardless of the video quality choose Constant bit rate and select the desired bandwidth Select this if you want to switch off the sound Select from the list to set internal microphone input gain It is necessary to find the optimum gain th...

Page 38: ...eeded to convey high quality digital audio Select a higher bit rate number for better audio quality A standard adapted audio codec by the 3GPP video 3rd Generation Partnership Project It is an Adaptive Multi Rate Narrow Band AMR NB speech codec Select a higher bit rate number for better audio quality Please select from the list higher bit rate means higher audio quality but it takes more network b...

Page 39: ...0 this means that motion is detected within the whole window to trigger a snapshot Note Setting a higher sensitivity and a lower percentage will make any motion more easily Click to add a new window A maximum of three motion windows can be opened simultaneously Use your mouse to drag the window frame to re size or the title bar to move Clicking on the x at the upper right corner of the window will...

Page 40: ... You may configure the daylight saving date and time Enable this feature to obtain time configuration automatically from NTP server Network Time Protocol NTP synchronizes the DCS 5610 with an Internet time server Choose the one that is closest to your location The time interval for updating the time information from NTP server This option allows you to set the time and date manually This will sync...

Page 41: ...e They are Event Server and Media Click Add to pop up a window to add a new item of event server or media Click Delete to delete the selected item from the pull down menu of event server or media Click on the item name to pop up a window for modifying You can add up to three events five servers and five medias ...

Page 42: ...this to enable and apply your email account setting for your camera Select this to access a granted folder on the external FTP server Select this to use a web server to store the media Only one network storage is supported Add Server Up to 5 servers where will store the media with its own settings can be created and configured here ...

Page 43: ... post event images The prefix name will be added on the file name of the snapshot images Check it to add timing information as file name suffix Select this feature to enable camera to take video clip The source of stream stream1 or stream2 The interval of pre event recording in seconds The maximal recording file duration in seconds The maximal file size would be generated The prefix name will be a...

Page 44: ...t triggers the event Motion is detected during live video monitoring Select the windows that need to be monitored The event is triggered in specified intervals The unit of trigger interval is minute External trigger input to the camera The event is triggered when the system boot up Either Always or input the time interval Check it to trigger digital output for specific seconds when event is trigge...

Page 45: ...ording entry Add Delete Available entry s is displayed here with its details Click this button to add new entry Delete an existing entry Recording Here you can configure and schedule the recording You may add new entry or delete an existing entry via this page ...

Page 46: ...200GB for recording space The recording data will replace the oldest one when total recording size exceeds this value For example if each recording file is 6MB and the total cycling recording size is 600MB then camera will recording 100 files to the specified location folder And then the camera will delete the oldest file and create new file for cycling recording Please notice that if the HDD empt...

Page 47: ...oom for a full cycle from the pull down menu Select a value between 5 and 5 5 being the slowest setting Select the speed at which the camera will pan during auto patrol Select a value between 1 and 5 1 being the slowest setting Set the value of time that the camera will remain on each preset position before moving to the next The dwelling time can be set between 1 and 255 seconds Desired positions...

Page 48: ...e DCS 5610 Click Add to add the new preset position to the Preset Locations list A pull down menu that contains all the preset locations You can delete a preset position by selecting it and clicking Delete Allow users to set a new home position or default back to the original Current Position Preset Position Home Location ...

Page 49: ...f the devices such as a computer that have permission to access the video of the camera The ending IP Address of the devices such as a computer that have permission to access the video of the camera Remove the customized setting from the Allow List The list of IP addresses that have no access right to the camera Remove the customized setting from the Delete List Access List Here you can configure ...

Page 50: ...on When external device connect to the digital input pins the state of the voltage will be monitored Max Input 500mA 12Vdc Select Grounded or Open to define normal status of the digital output The camera will show whether the trigger is activated or not DI and DO The I O connector provides the physical interface for digital output DO and digital input DI that is used for connecting such external a...

Page 51: ... The username for the new account The password for the new account The access right for the new user Managing the accounts for the existing users The access right for the existing users Create a unique name for your camera and you can access the camera using this name in your web browser For example http DCS 5610 By default You can modify both camera s name and administrator s password of your cam...

Page 52: ... prevent anyone from observing the operation of the IP Camera Click the button will reset the camera back to its factory default settings This will remove all the configuration settings that were made previously Click the button will restart the camera Backup and Restore You can turn off the front panel LED restore factory default settings and reboot the camera ...

Page 53: ...t uploading and upgrading the new firmware to your camera Firmware Update Your current firmware version and date will be displayed on your screen You may go to the D Link Support page to check for the latest firmware version available To upgrade the firmware on your DCS 5610 please download and save the latest firmware version from the D Link Support page to your local hard drive Locate the file o...

Page 54: ...54 D Link DCS 5610 User Manual Section 3 Configuration Status Device Info This page displays all the details information about your device and network connection ...

Page 55: ... server The IP address of the remote server The port number of the remote log server The default port is 514 Save the setting The system log file that displayed by the system The content of the file reveals useful information about camera configuration and connectivity status after the camera boots up Logs This page displays the log information of your camera You can configure a remote log server ...

Page 56: ...56 D Link DCS 5610 User Manual Section 3 Configuration Help ...

Page 57: ...ator can use the software to configure the advances settings for the camera D ViewCam is a complete management tool and includes all configurative settings Insert the CD ROM into the CD ROM drive A menu screen will appear as shown below Click D ViewCam D ViewCam provides English Traditional Chinese and Simplified Chinese language versions Select a language version and click OK to continue Click OK...

Page 58: ...DCS 5610 User Manual Section 4 D ViewCam Installation Click Next to continue Click Browse if you would like to choose a specific folder for the installation otherwise click Next to continue Click Next Click Next ...

Page 59: ...er Manual Section 4 D ViewCam Installation Click Next to start the installation Note The D ViewCam installation process may take several minutes to complete Click Next Click Finish to complete the installation Click Finish ...

Page 60: ...ams D Link D Link D ViewCam Enter admin as the default username and leave the password blank Click OK to log into the system and access the Add Camera Wizard Note Please refer to page 48 in the D ViewCam user manual to change your password This section will show you how to start and add a camera to the D ViewCam system ...

Page 61: ...r Manual Section 4 D ViewCam Installation Welcome to the Add Camera Wizard Use this wizard to add your cameras to the D ViewCam system Note Use the left or right arrow to navigate the wizard Click Next to continue Click Next ...

Page 62: ...Manually to add your camera s via the camera s IP address Click Next to continue If you choose Auto Discovery the system will search all cameras that are located on the same LAN with same subnet The system will place all the cameras at the default map called My Map Click Next to continue If you choose Add Manually you will need to enter the IP address of the camera s Click Next to continue ...

Page 63: ...monitoring but ONLY recording when motion is detected Office Hours Only Continuously monitoring during office hours 08 00 AM to 06 00 PM and ONLY recording when motion is detected Non Office Hours Only Continuously monitoring during non office hours 06 00 PM to 08 00 AM and ONLY recording when motion is detected Note Excluding 24 7 Continuous Recording other schedule recording types can ONLY do re...

Page 64: ...a s or select No if you have no additional camera s to add Click Next to continue The Add Camera wizard is now complete Click Close to access the D ViewCam s main screen Your D ViewCam Installation is Complete Note Please refer to the D ViewCam user manual for information about using D ViewCam ...

Page 65: ...on that can transmit high quality video images for monitoring The PTZ PoE Internet Camera can be remotely managed accessed and controlled from any PC Notebook over an Intranet or Internet using a web browser 2 What is the maximum number of users that can access DCS 5610 simultaneously The maximum number of users that can log onto the PTZ PoE Internet Camera at the same time is 10 Please keep in mi...

Page 66: ...t Camera be installed and work if a firewall exists on the network If a firewall exists on the network port 80 is open for ordinary data communication The DCS 5610 uses port 5002 for streaming audio and port 5003 for streaming video These ports or the ports you have specified in the Advanced Tab in the Configuration screen need to be opened on the firewall 6 Why am I unable to access the PTZ PoE I...

Page 67: ...Camera is connected to a computer that is not properly configured with a valid IP address Turn off DHCP from the Network Settings in Windows and configure the computer with a valid IP address or connect the camera to a router with DHCP enabled This error can also occur if the Installation Wizard icon is clicked on more than once from the setup wizard 9 Noisy images occur How can I solve the proble...

Page 68: ...n In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your access point Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wirele...

Page 69: ...light Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your access point Example If the internet camera s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the netwo...

Page 70: ...ll Duplex operations 802 3x Flow Control support for Full Duplex mode Supported IEEE 802 3af standard PoE MIC 6mm 40 db 3db I O Connector 4pin contact terminal block 1x input 2pins 1x output 2pins Audio Out Yes Mute Button Slide switch for microphone mute 2 status Reset Button Reset to factory default Dimension WxHxD 104 X 103 5 X 118 mm Weight 319 gram Power Consumption Max 6W estimate Input 100 ...

Page 71: ... at 640x480 Low lux 1 Lux F1 9 3A control AGC AWB AES Electronic shutter 1 60 1 50 1 100 000sec Sample rate 8 24 32K bps Audio Frequency 50 16000Hz S N ratio More than 58dB Mode Full duplex 2 way audio communication Directional Omnidirectional Microphone Frequency 50 16000Hz S N ratio 6mm 40 dB 3db OS Support Device Windows 2000 Windows XP Windows Vista 3GPP Mobile Phone Utility Windows 2000 Windo...

Page 72: ...mum wireless signal rate derived from IEEE Standard 802 11g 802 11a and Draft 802 11n specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Environmental conditions will adversely affect wireless signal range 2 Range varies depending ...

Page 73: ...dware Revision located on the label on the bottom of the internet camera e g rev A1 Serial Number s n number located on the label on the bottom of the internet camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http ...

Page 74: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Page 75: ...see for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied t...

Page 76: ... return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse fau...

Page 77: ...MEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY G...

Page 78: ...r Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is s...

Page 79: ...nce and 2 this device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body This device has been designed to...

Page 80: ...DCS 5610 User Manual Appendix F Registration Version 1 0 February 26 2007 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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