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Submitting A Claim
: The customer shall return the product to the original purchase point based on its
return policy. In case the return policy period has expired and the product is within warranty, the
customer shall submit a claim to D-Link as outlined below:
•
The customer must submit with the product as part of the claim a written description of the
Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm
the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
•
The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465,
who will attempt to assist the customer in resolving any suspected defects with the product.
If the product is considered defective, the customer must obtain a Return Material Authorization
(“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
https://rma.dlink.com/
.
•
After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit, and
the RMA number must be prominently marked on the outside of the package. Do not include any
manuals or accessories in the shipping package. D-Link will only replace the defective portion
of the product and will not ship back any accessories.
•
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery
(“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the
property of D-Link. Products shall be fully insured by the customer and shipped to
D-Link
Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708
. D-Link will not be held
responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected by
D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United
States, otherwise we will ship the product to you freight collect. Expedited shipping is available
upon request and provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined
by D-Link not to be defective or non-conforming.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover: Products that,
in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering,
negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not
contemplated in the documentation for the product, or if the model or serial number has been altered,
tampered with, defaced or removed; Initial installation, installation and removal of the product for repair,
and shipping costs; Operational adjustments covered in the operating manual for the product, and normal
maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and
cosmetic damage; Any hardware, software, firmware or other products or services provided by
anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation
sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty
obligation pertaining to the product. While necessary maintenance or repairs on your Product can be
performed by any company, we recommend that you use only an Authorized D-Link Service Office.
Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE
PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY
WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE
DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY
COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY,
SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
