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4.0 FAQ
The movie picture and sound seem to work fine on my Audio/Video system, but the Message Screen says
“Searching…” and then nothing happens!
Make sure that your DVD/BD player settings for the Language and Audio Format match the
supported format for the
corresponding Motion Code. (Refer to section 3.1 for more information on Movie Designation). Usually, all D-BOX Motion
Code™ support Dolby 5.1 or DTS 5.1 (when available). Set your DVD/BD player in
Dolby 5.1.
Make sure that your DVD/BD player is not set to output PCM on its digital audio output. The Motion Controller only works
with Dolby or DTS signals. Please refer to your DVD/BD player manual for more information.
Make sure that the DVD/BD movie you’re playing has been coded and is loaded in your controller database. You can
search for the movie title in the Movie Index of the controller menu.
The Motion Seat (or platform) is properly connected in the KineLink port of the Controller, but there is no
detection on initialization of the controller and the chair does not move!
Make sure your Motion Seat is properly connected, as presented in the
MOTION CONTROLLER SERIES IV-BD QUICK START
GUIDE
provided with your installation kit. The Motion Seat must be powered by plugging the power cord into an electrical
outlet. If you have an electric recliner (optional), there are two power cords! One for the recliner motor, one for the Motion
actuators.
Everything is plugged as per the
MOTION CONTROLLER SERIES IV-BD QUICK START GUIDE
and I keep getting the
“Error … No Motion Controller Board Detected” on the Message Screen when I turn it on!
Make sure that the USB cable is properly connected in the back of the Motion Controller (PC3 to Port 1) (Refer to section
2.0 for System Start-Up procedures).
Try unplugging the Motion Controller from its electrical outlet in order to completely remove any power from it. Wait a few
seconds and plug it in again.
My Motion Controller is hooked-up properly but there is no movement in my seats, only vibrations when the
movie is playing.
The Motion Controller is probably set on Audio mode. By pressing the “Cancel” button it will automatically look for the
appropriate codes in the database (See to section 2.2).
My Motion Controller is hook-up properly, I can see that it has established synchronization, but nothing is
happening?
The Motion Controller intensity level is probably set to 0. Pressing the “UP” or “DOWN” buttons will allow you to adjust the
intensity level.
My Motion Controller is not updating automatically.
The Live Update will start automatically only when your Controller is turned On (Power Led is green). If the system is not
running all the time, you can force an update in order for the controller to update it’s current database. (See section 3.3.5).
My Motion Controller is not downloading the motion codes.
The Motion Controller’s IP settings are factory set to DHCP, if a static IP address is needed, please contact your system
administrator to obtain the information. (See section 3.3.3).
Make sure that your firewall is not blocking the Motion Controller’s Live Update access to our FTP server. The Motion
Controller will show you the movie title, but won’t be able to download it and will eventually give an error message (Update
failed – 0 Films Added – Please review logs).
My Motion Controller is showing error : Problem with DSP B Error No: BFFC0830 and the Error indicator is RED.
The Motion Controller USB jumper has been unplugged or damaged. (Look at the back of the motion controller to the PC3
connection to Port 1). Press the Power button to shutdown the controller and reconnect the jumper at the back (Please
refer to the
MOTION CONTROLLER SERIES IV-BD QUICK START GUIDE)
. Press the Power button to restart the
Motion Controller.
Is the Motion Controller rack mountable?
Middle Atlantic has built a personalised shelf for the Motion Controller. Part Number is RSH4A3M and it can be purchased
directly through them.
TECHNICAL SUPPORT
If you still experience problems, please visit us at
www.d-box.com
or call us at 1-450-442-3003 ext. 264 or toll free
(Canada & USA only) at 1-888-442-3269.
