6 - Customer Service
Contacting Service
Hours of phone service are Monday - Friday from 8:00 a.m. - 6:00 p.m. Eastern Time.
For Cybex customers living in the USA, contact Cybex Customer Service at
800-766-3211
.
Your options at this number include:
• Press
63
to place a parts order or to check parts order status.
• Press
64
to speak to a technical support representative regarding trouble shooting
or to schedule a field service call.
• Press
65
to check status of a repair order only and you have your
RRM number.
• Press
66
to check status of a dispatched field service call and you have your
inquiry number.
• Press
67
for service of a medical or isokinetic product.
• Press
0
to go to the Cybex operator.
For Cybex customers living outside of the USA, contact Cybex Customer Service at
508-533-4300
or fax
508-533-5183
.
Order parts and find information on the web at www.eCybex.com or by email at
[email protected].
Serial Number & Voltage
Your serial number and voltage can be found on the front of your treadmill. For your
convenience record your serial number and voltage below so that you will have it ready if you
call Cybex Customer Service.
Serial Number
Voltage
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when
returning material for replacement, repair, or credit. The system assures that returned
materials are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer
will request an RMA from Cybex, if applicable. Under no circumstances will defective parts or
equipment be accepted by Cybex without proper RMA and an Automated Return Service
(ARS) label.
Customer
Service
Page 6-1
Cybex Sport Treadmill Owner’s & Service Manual
Summary of Contents for LT-16602-4
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