CYBEX 16120-999-4, Owner'S And Service Manual

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Page 6
Cybex Plate Loaded 16120 Smith Press Owner’s Manual
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair or credit. The system assures that returned materials are properly handled and
analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request a RMA
from Cybex, if applicable. Under no circumstances will defective parts or equipment be accepted by Cybex without
proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service Hot Line listed above for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect in the
item you wish to return.
3. Provide the model and serial number of your Cybex equipment.
4. At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send
you an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside of
the package that contains the item(s) to be returned. Include the description of the problem, the se-
rial number of the equipment and the name and address of the owner in the package along with the
part(s).
Ordering Parts
Fax orders to 508-533-5183 . To speak with a customer service representative, call 888-462-9239 (for customers living
within the USA) or 508-533-4300 (for customers outside the USA). You may also contact us through e-mail at
techhelp@cybexintl.com.
Having the following information ready when calling, will assist our Cybex representatives in serving you.
Unit Serial Number •
Product Name •
The unit serial number and product name can be found on the serial number decal. See Chapter 6 for exact location of
serial number decal.
Part Description •
Part Number •
Part descriptions and part numbers are located in Chapter 6 of this manual.
Shipping Address •
Contact Name •
In addition to your shipping address and contact name, your account number is helpful but not required.