User's Guide
Updates, as far as necessary and available for our products, you can also achieve from our ftp-
server. You will reach our server under:
ftp://ftp.phase5.de/pub/phase5/cgx3
In rare cases your dealer will not be able to solve your problem to your convenience. In that
case, or if you are not online and need a update, please feel free to contact the phase 5 support-
department via fax or phone, or, if you like better, write us a letter.
GUARANTEE CLAIMS, RETURNS
Guarantee claims in Germany should be made direct to our Support Department Please
contact:
phase 5 digital products
In der Au 27
D-61440 Oberursel
Support-Abteilung:
(06171) 628455
Telefax:
(06171) 628456
In all other countries please contact our distributors or your dealer.
Goods may only be returned after prior consultation with and authorisation by our support
department. You will be given a Return Material Authorisation (RMA) number which must be
clearly marked on the goods returned.
Please note that returns without a RMA-number
cannot be accepted! Also returns for which postage has not been paid cannot be
accepted.
If no defect is found on an authorised return a processing fee of USD 35.00 or DM 60,00 will be
charged. If a defect is found which is not covered by the guarantee then the processing fee will
be charged as well as an additional repair fee, dependant on the defect.
No liability can be accepted for damage during transit due to unsatisfactory packaging when
returning devices. Always use the original packaging when returning a CyberVision PPC and
also a sturdy outer packing (e.g. post office parcel) and if necessary padding (e.g. newspaper).
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