9
Alarm
CONDITION
On
Off
Off
Off
Normal
Off
On
Off
Beeps twice
every 30 seconds
Utility Failure -
The UPS is providing power to
battery power-supplied outlets from its battery.
Off
On
Off
Rapid Beeping
every 1/2 second
Utility Failure -
The UPS is providing battery
power. Rapid beeping indicates the unit will
run out of power shortly.
Off
On
On
Constant tone
Battery Overload -
Occurs when connected
equipment exceeds the listed capacity of the
UPS. Turn the UPS off, unplug at least one
piece of equipment from battery outlets, wait 10
seconds, reset the circuit breaker and turn the
unit on.
Problem
Possible Cause
Solution
Circuit breaker button is
projecting from the side of
the unit.
Circuit breaker has tripped due
to an overload.
Turn the UPS off and unplug at least one
piece of equipment. Wait 10 seconds, reset
the circuit breaker by depressing the button,
and then turn the UPS on.
The UPS does not perform
expected runtime.
Battery not fully charged.
Recharge the battery by leaving the UPS
plugged in.
Battery is worn out.
Contact CyberPower Systems about
replacement batteries at
The UPS will not turn on.
The on/off switch is designed
to prevent damage from rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a 110/120V
60Hz outlet.
The battery is worn out.
Contact CyberPower Systems about
replacement batteries at
Mechanical problem.
Contact CyberPower Systems at
PowerPanel
®
Business
Edition is inactive (all
icons are gray).
The USB / serial cable is not
connected.
Connect the USB / serial cable to the UPS
unit and an open USB / serial port on the
back of the computer. You must use the
cable that came with the unit.
The USB / serial cable is
connected to the wrong port.
Check the back of the computer for an
additional USB / serial port. Move the cable
to this port.
The unit is not providing
battery power.
Shutdown your computer and turn the UPS
off. Wait 10 seconds and turn the UPS back
on. This should reset the unit.
The serial cable is not the
cable that came with the unit.
Please use the serial cable that came with the
unit for the software.
Additional troubleshooting information can be found under “Support” at
www.CPSww.com
TROUBLESHOOTING
DEFINITION FOR LCD ICONS & AUDIBLE INDICATION
