Customatic Galaxy CUSGX01 Owner'S Manual Download Page 13

13

Sync one remote to both adjustable beds. For more 

information, see "Synchronizing two beds for tandem 

operation" on page 9.

Split or tandem system is out of sync. 

Only one of the two adjustable bed raises 

or both beds raise but one side is higher 

than the other.

Troubleshooting

In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. 

SYMPTOM

SOLUTIONS

• 

Hard surface flooring may cause added vibration. To 
correct, place carpet pieces or rubber furniture cups 

under each leg or caster of the bed.

• 

Elevate the head or foot section a short distance 
(using the remote control) to realign the lift/lower 

mechanisms with the bed support platform.

• 

Check that the bed is not in direct contact with a 
 wall, nightstand, or other object that may cause 

vibration or noise.

• 

If the adjustable bed is installed on top of a bed, 
check that the massage motors are not causing the 

bed (or bed components) to vibrate or rattle.

• 

Check that the headboard attachment hardware is 
tightened firmly (if used).

Massage motors seem excessively loud 

during operation. 

1.  Unplug the adjustable bed, and then plug it back in. 

Wait for one minute.

2.  Press any button on the remote. Wait for 3 seconds.

3.  Turn the under bed lights on. Lights should be 

working properly now.

Under bed lights are alternating.

Summary of Contents for Galaxy CUSGX01

Page 1: ...ing U S patents including Nos 7448100 D657157 D663542 D657158 D657156 8209801 8209800 D663544 D663543 and other patents pending Photos are for illustration purposes only COPYRIGHT 2019 CUSTOMATIC Seri...

Page 2: ...Safety Precautions Parts List Installation Guide Remote Control Guide Special Functions Troubleshooting Warranty Registration 3 5 6 8 10 11 14 Table of Contents 26 03 2019...

Page 3: ...motors or hand controls with the exception of the battery compartment if equipped will result in a void of the warranty Only those authorized may conduct repairs or part replacement on your adjustable...

Page 4: ...OTE Attempting to circumvent or exceed this rating will shorten the life expectancy of the product and may void the warranty The structure of the bed will support the recommended weight when distribut...

Page 5: ...list are included King and Cal King bed sizes have seven 7 adjustable bed legs R pins are attached to both ends of the mattress retainer bracket Only available with Twin XL Split Cal King and Split Q...

Page 6: ...Make sure the legs are securely attached to the bed by gripping the base of the leg as shown and twisting it until completely tightened Do not overtighten the bed legs Make sure all legs are adjusted...

Page 7: ...nstalling the bed leg straps optional Wrap the bed legs front back together tightly using the bed leg straps Fasten the straps to prevent movement maintain stability 1 2 To help prevent base separatio...

Page 8: ...ch can help reduce snoring Reading TV 6 Press this button to adjust the bed into a comfortable lounge position for reading watching TV or using your laptop Zero G 11 Press this button to elevate the l...

Page 9: ...ccessful Your remote control is now successfully paired with your adjustable bed 1 2 LED light on the control box Synchronizing two beds for tandem operation To operate two adjustable beds simultaneou...

Page 10: ...teries 1 3 2 Your adjustable bed supports the emergency power down feature when a power failure occurs while the head and or foot sections are raised Resetting your system Resetting the system is some...

Page 11: ...Leave them out for 30 seconds before putting them back into the remote control Scratch the terminals inside the remote s battery compartment with a coin or key Check that the surge protection device...

Page 12: ...lace with new batteries if necessary Make sure that you are following the duty cycle of the motors Do not operate for more than two minutes over a 20 minute period or approximately 10 duty cycle Press...

Page 13: ...e head or foot section a short distance using the remote control to realign the lift lower mechanisms with the bed support platform Check that the bed is not in direct contact with a wall nightstand o...

Page 14: ...t parts provided by Customatic the warranty will apply to the original warranty period and will not extend beyond such period NO OTHER WARRANTY EXPRESS OR IMPLIED The foregoing express warranty is the...

Page 15: ...nds and trademarks are the property of their respective owners CLAIMS PROCESS Prior to contacting Customatic please refer to the TROUBLESHOOTING section of this Manual and also ensure that use and mai...

Page 16: ...HE WARRANTY PERIOD PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE IF APPLICABLE IF PROBLEMS PERSIST PLEASE CALL CUSTOMER SERVICE NUMBER 1 720 458 5955 Please have your rece...

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