Custom Audio Electronics TG2480HIII User Manual Download Page 68

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8.2

Character speciications

Character set

Character density

11 cpi

15 cpi

20 cpi

Number of columns

Chars / seconds

1400

1960

2560

Lines / seconds

Characters (L x H mm) - Normal

2.25 x 3

1.625 x 3

1.25 x 3

NOTE:
Theoretical values.

8.3 Device dimensions

Length

271.5 mm

Height

102 mm

Width

130.2 mm

Weight

1130 g

Data refer to device with paper roll holder assembled in the rear position (see

paragraph 3.2

All the dimensions shown in following igure are in millimetres.

Summary of Contents for TG2480HIII

Page 1: ...USER MANUAL TG2480HIII ...

Page 2: ......

Page 3: ...ire and is protected by a differential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power module hav ing an SELV non energy hazardous output IEC60950 1 second edition Only POS equipment The energy to the equipment must be prov...

Page 4: ......

Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000005200 For further information about the use of PrinterSet tool refer to the manual with code 78200000001800 ...

Page 6: ......

Page 7: ...18 3 3 Connections 20 3 4 Pinout 21 3 5 Driver and SDK 23 4 OPERATION 25 4 1 Device opening 25 4 2 Device closing 27 4 3 Adjusting paper width 29 4 4 Adjusting paper stock 30 4 5 Switch the device on 31 4 6 Loading the paper roll 32 4 7 Anti jamming system 34 5 CONFIGURATION 35 5 1 Coniguration by keys 35 5 2 Coniguration by software 37 5 3 Device status 39 5 4 Communication parameters 40 5 5 Oper...

Page 8: ...ng operations 57 7 3 Cleaning 58 7 4 Firmware upgrade 62 8 SPECIFICATION 65 8 1 Hardware speciications 65 8 2 Character speciications 68 8 3 Device dimensions 68 8 4 Power supply power cord and adapter for power supply dimensions 70 8 5 Paper speciication 72 8 6 Character sets 73 9 CONSUMABLES 75 10 ACCESSORIES 77 11 TECHNICAL SERVICE 79 8 ...

Page 9: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Page 11: ...he device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact customer service 1 Power supply cable 2 Paper roll holder ixing screw x2 3 Documentation installation instruction sheet 4 Cable tie x2 5 Device 6 Paper roll holder 1 2 3 5 6 4 11 ...

Page 12: ... of the ticket 9 Inspection door 10 Paper out 11 Unlocking hook for autocutter group 12 Device chassis 13 USB port 14 Status LED 15 Power supply port 16 Serial port 17 Paper in 18 Paper in presence and black mark sensor 19 Rear cover 20 Paper jam sensor 21 FEED key 22 PRINT key 23 Unlocking lever for platen roller 24 Platen roller manual feed 3 6 4 5 7 8 9 2 1 18 19 23 24 21 20 22 10 12 11 13 15 1...

Page 13: ...2 3 Product label PC Product code 14 digits SN Serial number HW Hardware release XXXXXXXXXXXXXX Rx 0000000000000000000 HW PC SN 13 ...

Page 14: ... down Hold down exit from DEVICE TEST Fast push Fast push PRINT FEED PRINT FEED PRINT FEED PRINT FEED enter the SETUP PROCEDURE skip the SETUP PROCEDURE Fast push Fast push next parameter PRINT FEED modify selected parameter Fast push Fast push Logo Test Embedded Font Test PC437 only all code pages Chinese Font Test select TEST TYPE Fast push perform TEST Fast push select TEST TYPE PRINT FEED PRIN...

Page 15: ...nctions standby The following igure shows the functions of device s keys according to the operating condition PRINT FEED print demo ticket STANDBY Fast push Fast push Advance the paper preset length PRINT FEED 15 ...

Page 16: ...TION OFF DEVICE OFF GREEN ON DEVICE ON NO ERROR GREEN COMMUNICATION STATUS x 1 RECEIVE DATA x 2 PRINTHEAD OVERHEATED x 3 PAPER END x 4 POWER SUPPLY VOLTAGE INCORRECT x 5 RECEPTION ERROR PARITY FRAME ERROR OVERRUN ERROR x 6 COMMAND NOT RECOGNIZED x 7 COMMAND RECEPTION TIME OUT x 8 INSPECTION DOOR OPEN x 9 PAPER JAM x 10 LOW PAPER GREEN UNRECOVERABLE ERROR x 11 AUTOCUTTER ERROR 16 ...

Page 17: ...ng igure To fasten the device on a panel use three M3 screws not included All the dimensions shown in the following igure are in millimetres 113 2 126 2 80 8 38 7 6 61 4 56 6 Ø 6 27 3 1 WARNING In order to allow the anti jamming system to operate properly the device must be mounted on a perfectly horizontal plan 0 17 ...

Page 18: ...adjustable on four different positions upper position P1 rotated upward P2 rear P3 rotated downward P4 Fix the paper roll holder to the device holes shown in igure according to the desired position by using the two M4x6 ixing screws supplied with the device P1 P2 18 ...

Page 19: ...P4 P3 ATTENTION While assembly the paper roll holder check the cable path low paper sensor is correct Incorrect positions of the cable could cause damage on it 19 ...

Page 20: ...cables are connected to the device at the same time the communication take place via the USB port COM 24V PC USB device PC serial device Power supply Power supply cable included Standard USB cable Serial cable ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 20 ...

Page 21: ...r supply cable The following igure shows the connector pinout of the power supply cable for the device Female Molex connector series 5557 n 39 01 3022 GND Black 2 Signal Cable color PIN 24 V Red 1 2 1 Power supply cable 1 2 3 4 USB INTERFACE Female USB type B connector J1 1 USB0_VBUS in 2 USB0_D in out 3 USB0_D in out 4 GND SH1 SHIELD SH2 SHIELD 21 ...

Page 22: ...ue 0 corresponds to the voltage value VRS232 voltage value between 3Vdc and 15Vdc and logic value 1 corresponds to the voltage value VRS232 voltage value between 3Vdc and 15Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using an 8 pin serial RJ45 male connector and a 9 pin female connector RX GND GND RTS RXD TXD TX RT DB9 1 ...

Page 23: ...PC then click OK Follow the instructions on the screen to install the driver Driver for Windows VISTA 32 64 bit Driver for Windows 7 32 64 bit Driver for Windows 8 32 64 bit Driver for Windows 8 1 32 64 bit Driver for Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit see paragraph 5 4 JavaPos library Linux 32 64 bit Follow the instruction get back on the Readme txt ile You can ...

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Page 25: ...4 OPERATION 4 1 Device opening Lift up the ejector group by unhooking the magnets on the bottom side and by rotating the group upwards Widen the unlocking hook for the autocutter group 1 2 25 ...

Page 26: ...Rotate upwards the autocutter group to lift it up 3 26 ...

Page 27: ...4 2 Device closing Widen the unlocking hook and close the autocutter group Check the presence of paper scraps and remove them by using compressed air 1 2 27 ...

Page 28: ...Lower the ejector group and hook the two magnets to the device chassis 3 28 ...

Page 29: ...ows the use of paper roll width from 76 mm to 80 mm Properly set the value of the Paper Width parameter during the setup procedure see paragraph 5 5 To adjust the width of the paper roll case rotate the knob as shown in the following igure 29 ...

Page 30: ...sition of the low paper sensor to adjust the amount of paper on the roll under which report the low paper Use the lever shown in igure to move the low paper sensor move the lever up to increase the paper stock move the lever down to decrease the paper stock 30 ...

Page 31: ...external power supply unit and to the device Use the type of electrical power supply indicated on the label The green status LED turns on and the device is ready COM 24V Power supply cable included EXTERNAL POWER SUPPLY OPTIONAL COM 24Vdc IN DC 24V 2 2Amax 1 2 31 ...

Page 32: ... every change of paper check inside the device Adjust the paper width see paragraph 5 3 Adjust the paper stock see paragraph 5 4 Inser the paper roll on the pin of the roll holder 3 1 2 Adjust the paper stock see paragraph 4 4 Adjust the paper width see paragraph 4 3 32 ...

Page 33: ...tically loaded and cut Insert the paper into the the input mouth so that it unrolls correctly as shown in figure Switch on the device see paragraph 5 5 VROOM COM 24V Power supply cable 6 5 4 Switch on the device see paragraph 4 5 33 ...

Page 34: ... ticket while printing is still in progress This system is composed of a tilting plane placed under the inspection door and of a fork sensor that detects the move ments of the tilting plane The user that make a ticket withdrawal before the printing end causes the tension of the paper resulting in the lowering of the tilting plane This movement engages the fork sensor printing is interrupted and th...

Page 35: ...ollows While pressing the FEED key switch on the device by inserting the power supply cable The device prints the report with parameters for settings Hold down the FEED key to enter the configuration mode see paragraph 3 5 COM 24V PRINT FEED Enter setup PRINT FEED PRINTERSETUP 1 2 3 Press the FEED key to enter the coniguration mode see paragraph 2 4 35 ...

Page 36: ...WM BLACK MARK BLACK 59 Printer Emulation TGH RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Hardware Busy Condition RxFull Print Mode Normal Autofeed CR Disabled Code Table num 0 Chars inch A 11 B 15 cpi Font Type International Tear Auto Cut Enabled Speed Quality Normal Print Width 76 mm Paper Threshold 40 Black Mark Position Disabled Black Mark Thresho...

Page 37: ...ure the device by software proceed as follows Start PrinterSet software tool Click on LOAD FROM DEVICE and select the device connected to the PC From Device From File SAVE PORT LOAD Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle Connect the device to a PC directly see paragraph 4 5 without using HUB devices 2 3 1 Connect the device to a PC directly see paragraph 3 3...

Page 38: ...module or WiFi on the device If the Wireless parameter is set to ON active do not connect any communication cable to the device SAVE LOAD PORT To Device To File Disabled Parameter Enabled Parameter Enabled Parameter Disabled Parameter Enabled Parameter 0 Parameter Disabled Parameter SETUP Parameters Parameters Parameters Parameters Activation of the Bluetooth module or WiFi on the device If the Wi...

Page 39: ...ning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts made LED bar FGND RRGGBB foreground colour set for the status LED on the bezel LED bar BGND RRGGBB background colour set for the status LED on the bezel PWM BLACK MARK AVG average value of...

Page 40: ... parity bit This parameter is valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF software handshaking Hardware D hardware handshaking CTS RTS This parameter is valid only with serial interface NOTE When the receive buffer is full if handshaking is set to XON XOFF the device sends the XOFF 0x13 on the serial port When the receive buffer has cleared once again if handshaking is ...

Page 41: ...USB CLASS USB communication class deinition Printer D setting the printer function Virtual COM setting the USB port as a virtual serial port 41 ...

Page 42: ...i B 25 cpi NOTE CPI Characters Per Inch FONT TYPE Setting of the font type International D Enables the use of the 256 characters font tables Chinese GB18030 Enables the use of the chinese extended font GB18030 2000 Korean CP949 Enables the use of the korean font CP949 When the International font is enabled you need to choose the character code table parameter Code Table When the Chinese font is en...

Page 43: ...nactivity period in seconds after which the device enters in sleep mode Disabled D 15 s 30 s 60 s LED bar FGND RRGGBB Set the foreground color for the status LED on the bezel This parameter consists in three value for red green and blue color to be expressed in hexadecimal RR from 00 D to FF GG from 00 to FF D BB from 00 D to FF LED bar BGND RRGGBB Set the background color for the status LED on th...

Page 44: ...l the black mark position is detected by the paper input sensor BLACK MARK THRESHOLD Threshold value in percent for the recognition of the presence of black mark by the black mark sensor 30 D 70 40 80 50 90 60 BLACK MARK DISTANCE Black Mark Distance is the minimum distance in millimetres between the upper edge of ticket and the black mark see chapter 6 The numeric value of the distance is made up ...

Page 45: ...git for decimals 0 D 2 4 6 8 1 3 5 7 9 NOTE For example to set the black mark distance to 15 mm modify the parameters as follows Black Mark Distance Sign Black Mark Distance mm x 10 1 Black Mark Distance mm x 1 5 Black Mark Distance mm x 1 0 45 ...

Page 46: ... until a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump 31 32 33 34 35 39 30 31 32 33 37 38 39 75 69 68 6B 6A 73 64 73 64 66 6B 6A 66 73 64 66 6B 65 69 6F 79 75...

Page 47: ...ty of light relected to it The presence of the black mark is therefore detected by the amount of light that returns to the sensor con sidering that the light is relected by the white paper and absorbed by the black mark To ensure the correct alignment you must enable the Black Mark Position parameter during the setup procedure see paragraph 5 6 The following paragraphs show how to correctly set th...

Page 48: ...result the device offers the execution of the function of paper characterization Char acterize Paper and the change of the Black Mark Threshold parameter which represents the detection threshold of the black mark Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see following igures of the outgoing voltage of the alignment sensor expressed as a ...

Page 49: ...ted about halfway between the peak value and the maximum value of the noise THERMAL SIDE NON THERMAL SIDE Peak Black Mark Threshold Noise If the maximum value of noise read by the sensor is very close to the peak value it might be dificult to place the value of the Black Mark Threshold at an intermediate point In these cases it is mandatory that the portion of paper between the point of printing e...

Page 50: ...from 19 9 mm minimum and 99 9 mm maximum If the Black Mark Distance value is set to 0 the alignment point is set at the beginning of the black mark 0 PRINTING DIRECTION Negative values of Black Mark Distance Positive values of Black Mark Distance Alignment point Alignment point Alignment point black mark front The following igure shows an example of paper with alignment point set by a positive val...

Page 51: ... In the following images the value of Black Mark Distance parameter is set to A PRINTING DIRECTION 0 A Black mark front Alignment point The following igure shows a section of the device with the paper path and the distances between the alignment sensor the printing head and the autocutter cutting line where A distance between the alignment sensor and the printing line 12 mm B distance between the ...

Page 52: ...graph 5 6 For example to set a black mark distance of 15 mm between the black mark and the alignment point the parameters must be set on the following values Black Mark Distance sign Black Mark Distance mm x 10 1 Black Mark Distance mm x 1 5 Black Mark Distance mm x 1 0 The Black Mark Distance parameter may be modiied as described in chapter 5 52 ...

Page 53: ...PRINTING AREA PRINTING DIRECTION Printing line Printing line Cutting line Cutting line A Non printable area Distance between autocutter printing head H Distance between the irst and the last print line called Height of the printing area L Distance between an edge of the black mark and the next one called Inter black mark distance D Automatic feed for alignment at the next black mark To use all the...

Page 54: ...54 ...

Page 55: ...7 MAINTENANCE 7 1 Paper jam Remove any scraps of paper from the front side of the device Lift up the inspection door 2 1 55 ...

Page 56: ... platen roller and remove any scraps of paper from the printing mechanism Open the device see paragraph 5 1 Rotate clockwise the platen roller to eject the paper from the rear side of the device 3 4 5 Open the device see paragraph 4 1 56 ...

Page 57: ...you use the device in dusty environments you must reduce the intervals between the cleaning operations For speciic procedures see the following pages EVERY PAPER CHANGE Platen roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Autocutter Use compressed air Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Chassis Use compressed air or a soft cloth 57 ...

Page 58: ...t and the output of autocutter Clean the platen roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the device ON ISOPROPYL ALCOHOL 1 2 1 2 Disconnect the power supply ca...

Page 59: ...t use alcohol solvents or hard brushes Do not let water or other liquids get inside the device ON Alcohol solvent Remove any scraps of paper and the accumulated paper dust on the platen roller and in areas near to the paper presence sensor Remove any scraps of paper and the accumulated paper dust under the inspection door and on the paper output 1 2 3 Disconnect the power supply cable and open the...

Page 60: ... by using compressed air 3 ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent 1 2 3 Disconnect the power supply and open the inspection door see paragraph 7 1 60 ...

Page 61: ...nnect the power supply cable To clean the device use compressed air or a soft cloth ISOPROPYL ALCOHOL ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON 1 2 61 ...

Page 62: ...ph 3 1 without using HUB devices Login to the website www custom4u it type in the product code of the device and download the latest firmware release available Start the PrinterSet software tool 2 3 1 Login to the website www custom4u it type in the product code of the device and download the latest irmware release available Connect the device to a PC directly see paragraph 3 3 without using HUB d...

Page 63: ... PC Click on LOAD From ﬁle and select a psc ﬁle on your PC Drag and drop a psc ﬁle From Device From File SAVE PORT EXTRA HELP LOAD SETUP FONTS UPGRADE To perform an upgrade select a ﬁle as follows For ﬁrmware upgrade click on OPEN and select a psw or pfw ﬁle on your PC For module upgrade click on OPEN and select a mod ﬁle on your PC 4 5 ATTENTION During saving it is strongly discouraged to disconn...

Page 64: ...64 ...

Page 65: ...indows 8 32 64 bit Windows 8 1 32 64 bit Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit Linux 32 64 bit INTERFACES RS232 serial connector from 9600 bps to 115200 bps USB connector 12 Mbit s MEMORIES Receive buffer 8 kB Flash memory 1 MB internal 4 MB external RAM memory 256 kB internal Graphic memory 2 logos 608 x 430 dots PRINTER Resolution 203 dpi 8 dot mm Printing method ...

Page 66: ...95 mm s High Speed 120 mm s PAPER Type of paper Thermal rolls heat sensitive side on outside of roll Paper width from 76 mm 0 5 mm to 80 mm 0 5 mm Paper weight from 55 g m2 to 80 g m2 Paper thickness 60 µm 0 5 µm for 55 g m2 paper 85 µm 0 6 µm for 80 g m2 paper Recommended types of paper KANZAN KF50 o KP460 MITSUBISHI PF5067 o TL4000 External roll diameter max 90 mm Paper end Not attached to roll ...

Page 67: ...DITIONS Operating temperature from 20 C to 70 C Relative humidity RH from 10 to 85 without condensation Storage temperature from 20 C to 70 C Storage relative humidity RH from 10 to 90 without condensation NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Damages caused by scratches ESD and electromigration are excluded 3 Referred to a standard CUSTOM receipt L 10 cm ...

Page 68: ...Lines seconds 40 40 40 Characters L x H mm Normal 2 25 x 3 1 625 x 3 1 25 x 3 NOTE Theoretical values 8 3 Device dimensions Length 271 5 mm Height 102 mm Width 130 2 mm Weight 1130 g Data refer to device with paper roll holder assembled in the rear position see paragraph 3 2 All the dimensions shown in following igure are in millimetres 68 ...

Page 69: ...89 72 44 86 47 102 9 5 40 2 25 130 2 65 65 271 5 18 5 65 5 143 3 171 5 123 5 53 8 12 5 115 5 24 14 7 83 17 5 34 1 69 ...

Page 70: ...er cord and the adapter for power supply optionals for the device POWER CORD code 26100000000311 Length 2000 mm ADAPTER FOR POWER SUPPLY code 26900000000005 Length 200 mm POWER SUPPLY code 963GE020000053 Length 127 mm Height 35 5 mm Width 56 mm All the dimensions shown in following igures are in millimetres POWER CORD code 26100000000311 2000 70 ...

Page 71: ...ADAPTER FOR POWER SUPPLY code 26900000000005 185 13 15 30 POWER SUPPLY code 963GE020000053 1500 50 30 0 50 39 35 5 0 50 1 2 3 n c GND 24V 56 0 50 127 0 50 AC INLET DC OUTPUT WIRE 71 ...

Page 72: ...ation The following image shows an example of black mark placement on the non thermal side of paper All the dimensions shown in the following igure are in millimetres 10 5 5 min 106 21 PAPER WIDTH 80 NON THERMAL SIDE 72 ...

Page 73: ...ng is the full list of coding tables that can be installed on the device CodeTable Coding table 0 PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic 6 VISCII Vietnamese Standard Code 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish 14 PC737 Greek 15 ISO8859 7 Greek on request 16 WPC1252 Scandinavian 17 PC866 C...

Page 74: ...n 2 on request 40 ISO8859 15 Latin 9 on request 41 PC1098 Farsi 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukrainian 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vietnamese 53 KZ1048 Kazakh on request 255 Space page 74 ...

Page 75: ...9 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE THERMAL PAPER ROLL width 80 mm Ø external 90 mm Ø core 25 mm 67300000000406 75 ...

Page 76: ...76 ...

Page 77: ...SUPPLY for technical speciications see paragraph 8 1 963GE020000053 POWER CORD SCHUKO PLUG length 2 m see paragraph 8 4 26100000000311 ADAPTER CABLE FOR POWER SUPPLY length 200 mm see paragraph 8 4 26900000000005 USB CABLE TYPE A B Length 1 8 m 26500000000356 SERIAL CABLE RJ DB9F Length 1 5 m 26500000000311 77 ...

Page 78: ...DARK PAPER BEZEL 21400000000040 KIT TICKET OUT 976CH010000001 BOARD TOP BLACK MARK 81300000000068 78 ...

Page 79: ...t is advisable to keep the identiication data of the product at hand The product code the serial number and the hardware release number can be found on the product label see paragraph 2 3 The irmware release number SCODE can be found on the setup report see paragraph 5 1 connecting the device to a PC and starting the PrinterSet tool see paragraph 5 2 79 ...

Page 80: ...ber 76200000009000 Rev 1 00 www custom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved ...

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