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Trouble shooting
Installation
Device does not power up
✓
Check power source or contact your distributor.
✓
Replace power cable if it is in poor condition.
Cannot connect with CellogerMini device
✓
Make sure the device is connected to the computer.
✓
Unplug and re-connect all cables. Restart the
CellogerMiniApp
program.
Focus
Focus is irregular
✓
Reload the vessel, so that it lies flat on the stage. Be sure vessel holder is mounted flat with respect to stage.
✓
Make sure the sample thickness is uniform.
Autofocusing does not work properly
✓
Before using
Autofocusing
, partially set the focus manually.
✓
Change the
Autofocusing
setting.
Image monitoring
Image display is dark
✓
Click the
Start Streaming
button.
✓
Place sample on the Center of objective lens.
Image is not clear
✓
Carefully wipe off the objective lens with cotton swab.
✓
Eliminate any dust on culture dish and LED lamp.
✓
Remove any condensation on the lid of the culture dish.
Problem in saving files
✓
Check the unused volume of the hard disk.
Time-lapse images become dark and bright
✓
Warm up the instrument 30 minutes before monitoring.
✓
Eliminate dust on culture dish.
✓
Check for and remove any condensation on the lid of the culture dish. (In order to prevent condensation from
occurring, it is better to warm up the plate or dish lid slightly upon preparing the sample).
✓
To prevent any problem such as shaking of culture dish or inflowing light, pay special attention when you open
or close incubator door during monitoring.
✓
Check if the recommended Interval time and motor speed are complied with.
✓
Do not install the device close to the front/ door area of the incubator. Given that the incubator has high
temperature and humidity, the area that comes in frequent contact with cool outside air may have
condensation. It is recommended to install it inside the incubator as much as possible.
