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01023052
The following error messages may display on both the HE controller and Remote Display (if connected).
problem found
Apr-01-10 10:01A
When the controller identifies an error, it will attempt to correct the error with-
out user input. If the problem persists, the
HOME SCREEN
displays
PROBLEM
FOUND
. Press the
CHECK MARK
button. The screen displays the first error.
low sAlt
Press the
DOWN ARROW
button to display any additional errors.
-> cleAr errors
-> go to menu
Press the
CHECK MARK
and the
DOWN ARROW
button to view
CLEAR ER-
RORS
,
GO TO MENU
, or
EXIT
. If you select
CLEAR ERRORS
, the controller
checks error status and attempts to clear the error. If the error still exists, the screen
displays
PROBLEM FOUND
. If the error no longer exists the screen displays
SYSTEM OK
.
Error
Reason for Error
Comment/Clearing Error Message
Salt Bridging
Brine tank has low concentration of brine but still ap-
pears to have solid salt.
Use a tool to break up any salt bridge inside the brine
tank
No Remote RF
Signal
Main board is not receiving a signal from the
remote.
Remote is off, out of range or on a different channel from
the main board. If interference is suspected, try moving
the remote closer or switching to a different channel on
both the main and remote units
Motor Home
Error
Motor did not move when it should. The control
home position could not be found.
Use manual motor control to see if motor is actually work-
ing and not jammed. Use Diagnostics/ Sensor menu to
verify that the optical or sensor is working. Verify the
valve type for the control (HE =
GLOBAL
).
Brine Blocked
The flow rate of brine or water to or from the brine
tank is fully or partially blocked.
Check brine line for blockages or air leaks. Check educ-
tor and eductor screen for blockages
Replace Filter
Media
Total gallons thru the unit has exceeded the speci-
fied capacity of the media.
Replace the media. Reset the media filter life at Main
Menu/ Advanced Setup/Regen Settings/ Media Life
Replace Aux
Filter Media
Total gallons through the secondary filter (i.e. “Big
Blue” filter) has exceeded the specified capacity.
Replace optional filter cartridge. Reset the aux. Filter me-
dia life at Main Menu/ Accessories/ Aux Filter menu
Aqua-Sensor
Salt Error
Aqua-Sensor did not detect brine during the regen-
eration cycle.
Check brine tank; add salt if necessary. Check Z ratio of
the Aqua-Sensor at Main Menu/Advanced/Diagnostics/
Sensors
Call Culligan at
xxx-xxx-xxxx
This message is displayed if an error has been
detected that requires servicing and no modem in-
stalled in the system.
Call the number shown. If possible, use a phone that will
allow you to see and enter changes to the main controller
if required by the service technician during the call
Position Sensor
Error
The motor is directed to run but no change in posi-
tion is detected.
Check the motor using manual motor control and the posi-
tion sensors using Main Menu/ Advanced/ Diagnostics
Sensors
xx days salt
remaining
This is a prediction of the number of days until it will
be necessary to add salt to the brine tank.
Add salt to the brine tank at any time. It is recommended
that the brine tank be filled to approximately 2/3 full.
Low Salt Level
Salt level is low; less than 15 days of salt remaining. Contact Culligan dealer for salt delivery or fill brine tank
with salt.
Low Battery
Battery needs replacement.
Replace with Panasonic Model# CR 2032 3V battery.
Brine Overfill
Too much water in brine tank.
Plugged drain line flow control (Unit will not draw
brine).
Plugged eductor system (Unit will not draw brine).
Slow leak to brine line.
Faulty eductor piston.
Power outage while control was in refill position.
Check eductor; check for brine draw.
Clean drain line flow control.
Clean eductor screen and nozzle
Replace eductor piston
No Refill
Failure to refill brine tank. Refill restrictor plugged.
Air in brine line causes float to slam shut.
Clean or replace refill restrictor. Verify all tubing connec-
tions are properly assembled.
Aqua-Sensor
Probe
An Aqua-Sensor was “Installed” but main board
detects the Aqua-Sensor is not connected. The
board might not be detecting the 2.5V power
supply
Check connection of Aqua-Sensor to the main board.
Error Codes
