32
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
This is normal due to the air
pressure inside the grill. The
amount of smoke can vary
depending on cooking
conditions.
This condition will not affect cooking. But can be minimized by
ensuring the inside of the grill is clean and there is not excessive ash.
Unplugged grill too soon.
Once the grill is turned off the fan will continue to run for 10 minutes. If
you do not allow the grill to go through the cool down process it can
cause fire to transfer to the auger tube. Plug the grill back in and turn
it on to activate the fan, then go through the proper shut down
procedure.
Flare ups or grease fires
Excessive grease build up
or temperature setting too high
while cooking greasy food
If a grease fire occurs, keep the doors closed and hold the power
button to go through standard shut down procedures. To avoid this
condition ensure the interior of the grill is cleaned of grease regularly
to prevent buildup and cook below 350° F for very greasy foods.
poor pellet quality
Pellets may be damp or have broken down into dust. Replace pellets
with fresh ones.
Ash build up in fire pot
Operating the ash clean out mechanism before every cook will
prevent this from ever happening.
ER1-Internal thermometer
of the grill is malfunctioning
Check to see if the temperature probe is attached to the control
panel. If it is loose, firmly connect the probe to the control panel and
restart the grill. If there is no problem with the connection then you
may need to replace the temperature probe, please call our customer
service team for assistance.
ER2-An error occurred during
the startup cycle
-Power the grill off and wait for it to cool. When ready remove all
internal items and clean out the fire pot. Power the grill back on and
set to any temperature.
-Ignitor: is it getting hot? Hover your hand over the fire pot an inch
or two to feel for heat.
-Fan: hover your hand over the fire pot to feel if there is any air
movement. You should also be able to very clearly hear the fan if it is
operational.
-Auger motor: Visually inspect the auger for a minute to see if
pellets are coming out. If yes, are the pellets in good shape?
If any of the components are not operating properly please call our
customer service team for a resolution.
ER3- The fire has gone out
Follow the same procedure as ER2.
ERH-High temperture alert
The internal temperature has reached over 650° F, which is above the
normal operating temperature of this grill.
Prolonged excessive or
discolored smoke
Smoke comes out
of pellet hopper
“ER1” Error Code
“ER2” Error Code
“ER3” Error Code
“ERH” Error Code
Summary of Contents for CPG-700
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