31
TROUBLE SHOOTING
ISSUE RESOLUTION:
-----------------------------------------------------------------------------------
PROBLEM
POSSIBLE CAUSE
SOLUTION
There is no power
Make sure the grill is plugged into a functional GFI certified outlet.
Ensure the GFI outlet has not tripped. Test the outlet with another
appliance that is known to work
The fuse is blown.
Remove the control panel by unscrewing the four screws form the
outside. There is a green fuse holder on the back of the control panel
assembly.
Connections to the
control panel are loose
With the grill unplugged access the back of the control panel and
ensure all connectors are securely attached and in the proper
locations. Refer to the wiring diagram.
Temperature adjustment
too low
Turn up heat on the control knob.
Opening the lid too often
Opening the lid allows heat to escape and causes the temperature
to vary drastically from the set temperature.
Out of pellets
Add pellets and allow sufficient time for the pellets to travel from the
pellet hopper to the fire pot (can take up to 10 minutes). Restart the
grill after adding new pellets.
Excessive ash buildup
Clean out the fire pot.
Poor pellet quality
Inspect pellets to ensure they are whole and are not damp. If they
are, replace pellets and restart the grill.
Auger is not primed
Before the unit is used for the first time or anytime the hopper is
emptied, allow the auger tube to fully load with pellets to ensure
proper lighting of the grill (about 9 minutes). Follow Initial Lighting
Instructions.
Auger is jammed
Remove all components inside the firebox and inspect the fire pot,
are there fresh pellets inside? If not, inspect the auger to see if it is
turning at all. If the auger is not turning and you are sure there are
fresh pellets in the hopper, please contact our customer support
team.
Ignitor has failed
Remove all components from inside the fire box and inspect the fire
pot. If there are fresh pellets but they are not lighting the ignitor is
malfunctioning. Contact our customer service team for a resolution. If
a replacement part is required, follow Manual Start-Up Procedure to
continue using the grill as you wait for it to arrive.
Adjust temperature control
Reduce heat by reducing the selected
temperature setting.
Pellet overflow in fire pot
After everything is cool, clean out the fire pot.
Temperature
fluctuations
External Factors
Temperature fluctuations are normal for pellet grills. Any significant
fluctuations can be caused by wind, air temperature, improper use, or
lack of grill maintenance.
LCD screen will not
light up
Grill is not getting hot
enough
Fire goes out unexpectedly
Pellets will not light after
several minutes
Grill is getting too
hot
Summary of Contents for CPG-700
Page 5: ...EXPLODED VIEW 5...
Page 37: ...37...
