TROUBLESHOOTING
PROBLEM POSSIBLE
CAUSE SOLUTION
Compressed print on
labels.
Applicator unwind brake is too
tight creating too much pull
through the printer.
Worn or damaged platen roller.
Loosen unwind tension.
Replace the printer platen roller.
Printing registration is
early.
Applicator unwind is not properly
tensioned.
Adjust unwind tension.
Elongated print on
labels.
Rewind has too much tension on it.
Re-adjust slip clutch.
Printing registration is
late.
Rewind tension is too tight, not
allowing a complete back feed.
Re-adjust slip clutch.
Poor print quality
Refer to printer manual.
Labels print
continuously without
being applied.
Printer configuration is wrong.
Print end signal was not received
from printer.
Lost 24 vdc power supply.
Check printer settings.
Call factory for help.
Alarm messages will
not clear.
Printer turned off.
The problem was not fixed before
telling the applicator to reset.
Turn printer on.
Correct the problem at the
source of the alarm signal.
11-4
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