SIGNATURE 2 SERIES
Troubleshooting Guide
SYMPTOM
PROBABLE CAUSE
CORRECTION
1. Reactr Fails to
Regenerate
Automatically
Power supply plugged into
intermittentent or dead power source
Connect to constant power source
Improper control valve
programming
Reset program settings
Defective power supply
Replace power supply
Defective Drive motor
Replace motor
2. Regeneration at
Wrong Time
Time of day improperly set, due to
power failure
Reset time of day programming and
install 9-volt battery.
Regeneration time set improperly
Reset regeneration time programming
3. Poor Water Quality
Check items listed in #1 and #2
Bypass valve open
Close bypass valve.
Channeling
Check for too slow or high service
flow. Check for media fouling.
Water is not getting enough aeration
Check for air draw at air inlet check
valve while well pump is running.
Clean air inlet check valve, reactr
nozzle and float assembly.
4. Loss of Water Pressure
Scaling / fouling of inlet pipe
Clean or replace pipline. Pretreat to
prevent.
Fouled media
Clean media. Pretreat to prevent.
Improper backwash setting
Backwash more frequently
5. Continuous Flow to
Drain
Foreign material in control valve
Call dealer. Clean valve and replace
piston and seals
Internal control leak
Same as above.
Valve jammed in backwash, brine or
rapid rinse position
Same as above.
Motor stopped or jammed
Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
Error Codes
There are five (5) error codes which could indicate a possible problem with the control valve:
Error 2 -
Valve is searching for homing slot.
Allow valve to run until homing slot is found or new error code appears.
Error 3 -
No encoder slots are being seen.
Check encoder connection. If encoder is connected. Check valve body for debris
and replace seals. Inspect piston and replace if worn.
Error 4 -
Unable to find homing slot.
Check encoder wheel for debris.
Error 5 -
Motor overload.
Check valve body for debris. Replace seals. Inspect piston and replace if worn.
Check motor operation and replace motor if unresponsive.
Error 6 -
No power to motor. Check motor connections, replace motor if unresponsive.
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