27
Troubleshooting Guide
SYMPTOM
PROBABLE CAUSE
CORRECTION
1. Softener Fails to
Regenerate
Automatically
Power supply plugged into
intermittentent or dead power source
Connect to constant power source
Disconnected meter cable
Reconnect cable
Improper control valve
programming
Reset program settings
Defective power supply
Replace power supply
Meter is dirty or defective
Clean or replace meter assembly
Defective Drive motor
Replace motor
2. Regeneration at
Wrong Time
Time of day improperly set, due to
power failure
Reset time of day programming and
install 9-volt battery.
Regeneration time set improperly
Reset regeneration time programming
3. Loss of Capacity
Increased raw water hardness
Increase hardness setting or decrease
days between regeneration
Brine concentration and or / quantity
Keep brine tank full of salt at all times.
Clean it yearly. Salt may be bridged.
If using a salt grid plate, ensure refill
water is over it.
Resin fouling
Call dealer. Find out how to confirm
it. Clean the resin and prevent future
fouling.
Poor distribution, channeling (uneven
bed surface)
Call dealer. Check backwash flow.
Regenerate more frequently
Internal valve leak
Call dealer. Replace spacers, seals
and / or piston
Resin age
Call dealer. Check for resin oxidation
caused by chlorine. Mushy resin.
Resin loss
Call dealer. Check for correct bed
depth. Broken distributor tube. Air or
gas in bed: well gas eliminator. Loose
brine line.
4. Poor Water Quality
Check items listed in #1, #2, and #3
Bypass valve open
Close bypass valve.
Channeling
Check for too slow or high service
flow. Check for media fouling.
5. High Salt Usage
High salt setting
Lower brine tank refill time
Excessive water in brine tank
See symptom #7
Constant flow through the unit
Indicates plumbing leak (e.g. toilet
tank)
Regenerating too frequently
Lower hardness setting or increase
days between regeneration.
6. Loss of Water Pressure
Scaling / fouling of inlet pipe
Clean or replace pipline. Pretreat to
prevent.
Fouled resin
Clean resin. Pretreat to prevent.
Improper backwash setting
Backwash more frequently
