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SYMPTOM
PROBABLE CAUSE
CORRECTION
7. Excessive Water in
Brine Tank and / or
Salty Water to Service
Plugged drain line or drain line control
Check flow to drain. Clean drainline
flow control button
Dirty or damaged brine valve
Clean or replace brine valve.
Plugged injector or screen
Clean or replace injector screen.
Low inlet pressure
Increase pressure to allow injector to
perform properly. (20 psig minimum)
Excessive brine refill cycle time
Lower brine refill time.
8. Softener Fails to Use
Salt
Check items listed in #1
Improper control valve programming
Check and reset programming
Plugged / restrict drain line
Clean drain line and / or flow control
button
Injector and / or screen is plugged
Clean or replace injector and screen
No water in brine tank
Check for restriction in BLFC. Ensure
safety float is not stuck. Check brine
tank for leaks.
Water pressure is too low
Line pressure must be at least 20 psi.
Brine line injects air during brine draw
Check brine line connectionsfor air
leaks
Internal control leak
Call dealer. Check piston, seals and
spacers for scratches and dents.
9. Continuous Flow to
Drain
Foreign material in control piston and
seals
Call dealer. Clean valve and replace
piston and seals.
Internal control leak
Same as above.
Valve jammed in backwash, brine or
rapid rinse position
Same as above.
Motor stopped or jammed
Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
Troubleshooting Guide
