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ted, an icon representing the drive volume will appear (“mount”) on
the desktop. You can now use the volume just like an internal hard
drive.
Eject the volume before powering down the
unit by dragging the volume’s icon to the trash
bin, or by selecting the volume then pressing
Command-E. Shutting down the unit without
first ejecting the volume can result in data loss.
8.1.3 Booting to the ToughTech
Some Macs support booting from FireWire devices. To activate
this feature, you must first install OS X on the external volume. The
easiest way to do this is to clone an existing system drive using
a drive cloning utility. Next, go to System Preferences --> Startup
Disk. A window will list the available bootable volumes. Select the
volume from which you wish to boot. Another method is to hold
down the Option key during startup. A screen should appear that
allows you to select the volume you wish to use. This is useful if
you wish to boot from your ToughTech only some of the time.
8.2 Usage with Windows Operating System
8.2.1 Compatibility
ToughTech is compatible with Windows XP, Vista, and Windows 7.
No drivers are needed.
8.2.2 Mounting and Ejecting Volumes
Before you can use your ToughTech, you must first format the
drives into a volume. Use Disk Management, which you can find by
right-clicking on My Computer then selecting Manage. Select NTFS
for the format type. If you wish to format FAT-32 for cross-platform
compatibility, you will need to use a third-party utility to do so.
Windows XP will not create FAT-32 volumes larger than 32GB.
After the volume is formatted, an icon representing the drive vol-
ume will appear in My Computer. You can
now use the volume just like an internal
hard drive.
If ToughTech is connected to your computer via FireWire or USB,
always eject the device by clicking the taskbar “eject” icon before
turning off power or unplugging the data cable. Failing to do so
could result in data corruption on the drive. When connecting via
eSATA, you will not be able to eject in this way. However, it is
possible to disable the device using Device Manager. Whether or
not you choose to disable the device in this way, always make sure
the drives are not being accessed before shutting off ToughTech to
avoid data loss.
9. Frequently Asked Questions (FAQ)
Q: Why won’t the computer let me eject or unmount my drive?
A: There may be a software application running in the background
with an active link to the drive. Sometimes, you may see a mes-
sage such as “The disk is in use and could not be ejected. Try
quitting applications and try again.”
It could be a background application like Sherlock or the Finder.
This is not a defect or issue caused by the WiebeTech device. Try
invoking the Force Quit feature in OS X to see what software may
be running. For Windows XP, the equivalent command is CTRL-ALT-
DEL.
Drives connected to the computer via eSATA cannot be ejected in
Windows the way FireWire drives can. However, freeware utilities
are available on the internet that provide a similar function.
Q: I’ve attached my ToughTech Duo and can see the volume,
but it shows up twice. Which one is real?
A: If you are seeing your ToughTech volume mounted twice, chances
are the unit is connected to the computer using both the eSATA
and FireWire connections. When this is the case, the OS may
attempt to mount the ToughTech twice resulting in two volumes
appearing. Simply turn off the ToughTech and unplug one of the
connections to resolve the problem.
Q: Why does my eSATA device appear as a Parallel SCSI
device in System Profiler?
A: The “Serial ATA” tab in System Profile shows devices attached
to the internal SATA bus, but not always devices attached to an
eSATA host card. Sometimes these devices will appear under the
heading “Parallel SCSI” instead. This is entirely normal and does
not indicate a problem with the device or its drivers.
Q: What hard drives work with ToughTech Duo?
A: ToughTech Duo accepts 2.5-inch SATA hard drives that are no more
than 9.5 mm in height.
Q: Will this product work with hard drives larger than 2.2TB?
A: Yes, assuming the rest of your configuration (e.g. OS, BIOS, host
drivers) supports large volumes, this product is compatible with
drives larger than 2.2TB.
Q: The Drive Activity LED on my ToughTech Duo isn’t lighting
up. Is there something wrong with my unit?
A: Not all hard drives support the Drive Activity LED functionality in
the same way. For example, some drives, such as some models of
Solid State Drives do not report drive activity at all.
Q: Can I use bus power with ToughTech Duo-3QR?
A: No. USB 3.0 does not provide enough power to power both drives
and the RAID engine.
