RTX220 QR - Manual
Q: Why can’t I access my data when I turn on my unit?
A: If you have data on the drive, don’t panic! Barring the failure
of the hard drive your data is still intact, but is not reachable
because the correct Security Key is not installed, or the drive was
not formatted within this unit using the unit’s internal Security
Key.
If you are using an external Security Key, make sure you are using
a drive that was formatted while that particular Security Key was
installed in the mini-USB Security Key port on the front of the
carrier. If the unit is on, power it off and then insert the correct
Security Key into the Security Key port. Then turn your unit back
on. When both green LEDs are lit, showing that the drive is ready
and encrypted, you should then be able to access your data. You
can then remove the Security Key and store it in a safe location.
If you do not have an external Security Key installed, make sure
you are using a hard drive that has been formatted within this
unit. If it has, please contact Technical Support. If the drive
was not formatted within this unit, determine if the drive was
formatted with a separate Security Key or was formatted without
a Security Key. If it was formatted with a separate Security Key,
refer to the previous paragraph. If it was formatted without a
Security Key, you will need to make a backup copy of your data
and format the drive using the correct Security Key. See Section 3
for instructions on how to format the drive with Mac or Windows
operating systems.
Q: I turned my unit off and back on and now I cannot access
my data. Why?
A:
You should only have this problem if you are using an external
Security Key to override the internal Security Key. If you are not
using an external Security Key and are experiencing this issue,
please contact Technical Support.
Cycling power on the unit will require you to reinsert the external
Security Key into the Mini-USB Security Key port before turning
the unit back on, even if you have not turned your computer off.
If the unit is on, power it off and insert the correct Security Key
into the Mini-USB Security Key port on the front of the carrier.
Then turn your unit back on. When both green LEDs are lit, show-
ing that the drive is ready and encrypted, you should then be able
to access your data. You can then remove the Security Key and
store it in a safe location.
Q: Why can’t I use another device through the Mini-USB port
on the front of the DataPort SecureDock carrier?
A:
This port is used by an external Security Key only. Inserting an
external Security Key into the mini-USB port will override the
encryption of the internal key and the unit will use the external
encryption key to access the data on your hard drive. It does not
pass data to the drive itself.
Under no circumstances should you insert anything other
than a Security Key into the Mini-USB Security Key Port
.
Though it is mechanically identical to the standard Mini-USB port,
inserting a Mini-USB cable or other device into the Mini-USB
Security Key Port on the carrier can cause internal damage and
potentially lead to loss of data.
Likewise, inserting the Security Keys into any other Mini-USB port
will damage the keys and render them useless. Please only use the
Security Keys in DataPort Secure products.
If you have already tried to use another device through this port or
have inserted the Security Key into another device’s Mini-USB port,
first check to see if your Security Key still works in your unit. If it
does not, please contact Technical Support.
Contacting Technical Support
Still need help? Please contact our Technical Support team through
CRU-DataPort.com. Or call us toll free at (800) 260-9800, or directly at
(360) 816-1772.
Page 6
