13
RS2000
TROUBLESHOOTING
PROBLEM
SOLUTION
Lock not responding
Change batteries and try again
Lock is working but no audible
sound
If unlocking function is normal, but
no sound can be heard from the
lock, check if parameter setting
is in MUTE mode. Check “LOCK
CONFIGURATION” of Key Butler
user manual parameter setting
Administrator phone becomes an
invalid user
An Administrator may lose admin-
istration rights when any of the
following happened:
1. Another phone was setup as an
administrator.
2. BATCH Mode 1-sec or 5-sec
options were used that caused the
administrator to be removed from
the lock memory.
3. The lock was reset to factory
setting.
