Crossmatch D SCAN AUTHENTICATOR CF, User Manual

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L i m i t e d W a r r a n t y 7-3
P r o d u c t W a r r a n t y
NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND
SHALL BE FOR THE SOLE AND EXCLUSIVE BENEFIT OF THE
ORIGINAL PURCHASER OF THE CROSS MATCH PRODUCT
COVERED HEREUNDER; ANY ATTEMPTED TRANSFER OR
ASSIGNMENT HEREOF SHALL BE VOID AB INITIO.
Cross Match reserves the right to improve/modify products at any time, at its sole
discretion, as it deems necessary.
Out-of-Warranty Repairs
When warranty coverage for your Cross Match Product lapses, or for repairs or
replacements not covered by Cross Match’s warranty, (i) you will pay for all
repairs at Cross Match’s then-prevailing hourly labor rate (with a one hour
minimum) plus parts and shipping, (ii) you will pay Cross Match’s then-current
price for all replacement Products plus shipping, and (iii) you will pay Cross
Match’s then-prevailing hourly labor rate (with a one hour minimum after the first
15 minutes) for telephone support in 15 minute increments.
To obtain out-of-warranty service, you must obtain an RMA number and send the
affected Product, at your expense, to the designated Cross Match Service Center
for inspection. You will be contacted with an estimated price and time of repair or
replacement after analysis. No repairs or replacements will be made until Cross
Match receives a Purchase Order or credit card number from you. You shall pay
return freight charges, which will be added to the invoice, for the return of the
repaired Product or replacement Product.
In the event you decide not to have a unit repaired or replaced after receiving a
repair estimate, there will be a one hour labor charge at the prevailing hourly rate
for evaluation plus return freight charges.
At your request, Cross Match will, for a premium, ship a refurbished unit to you in
exchange for the failed unit. Cross Match will contact you with a price for the
exchange after receipt of the failed unit. The shipment will be made when Cross
Match receives a Purchase Order or credit card number from you. You will pay
return freight charges, which will be added to the invoice, for the exchange unit.
The original returned Product will become the property of Cross Match and will
not be returned to you. The refurbished unit will retain the remaining warranty
term of the original returned Product.