Crossmatch D SCAN AUTHENTICATOR CF, User Manual

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5-1
5
Chapter 0
Problems and
Corrections
T
HIS CHAPTER CONTAINS COMMON PROBLEMS AND STEPS TO CORRECT THEM
.
Do the procedures in this section before you contact the Cross Match Technical
Support department.
The Authenticator does not work
The error messages displayed:
None. The yellow processing light is flashing.
First actions to correct the problem
1 Test the electrical outlet to ensure that the electrical outlet is working.
2 Check the correct installation of the power supply.
3 Verify USB cable is firmly connected to the computer or hub.
More actions to correct the problem
1 Check the correct installation of the hardware driver.
2 Replace the USB cable to find out if it is defective.
3 Contact the Technical Support department.
Authenticator disconnected during operation
The error messages displayed:
A broken connection message depends on your software configuration.
The yellow processing light is flashing.
First actions to correct the problem
1 Confirm the message Connection broken by clicking OK.
2 Re-establish the USB connection.
3 Re-connect the power to the Authenticator.