Crossmatch D SCAN AUTHENTICATOR CF, User Manual

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L i m i t e d W a r r a n t y 7-1
7
Chapter 0
Product Warranty
T
HIS CHAPTER CONTAINS THE TEXT OF THE PRODUCT WARRANTY
.
Limited Warranty
Cross Match Technologies, Inc. and its subsidiaries (“Cross Match”) warrants that
the Cross Match Product (other than customized software) you have purchased
will be free from defects in material and workmanship in normal service and
under normal conditions for a period of one year from the date of shipment.
Normal service and normal conditions are defined in the Product documentation.
This Limited Warranty is subject to the terms and conditions set forth below.
Repair or Replacement
Unless otherwise stated herein, the sole obligation of Cross Match and your
exclusive remedy and recourse under this Limited Warranty is for Cross Match, at
its sole election, to either (i) repair the suspected defective Product and return the
same to you or (ii) replace the suspected defective Product, all on the terms set
forth below. The repair or replacement will provide you with a Product which, in
Cross Match’s opinion, performs consistently with its age and usage.
If you become aware that your Cross Match Product is defective in material or
workmanship in normal service and under normal conditions during its one year
Limited Warranty period, then you must promptly contact Cross Match’s
Customer Care Center, describe the suspected defect in detail and request a Return
Merchandise Authorization (“RMA”) number prior to sending the affected
Product for repair or requesting a replacement product. Please see your product
manual for more information on RMA’s. Unless otherwise specified by law, you
will pay the freight to send the Product to Cross Match’s designated Service
Center. Cross Match will pay the freight to return the repaired Product to you.
Each repaired or replacement Product is warranted (as set forth herein) for the
remaining portion of the original one year Limited Warranty.
THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE
REMEDY AND CROSS MATCH’S SOLE AND EXCLUSIVE LIABILITY IN
CONNECTION WITH YOUR CROSS MATCH PRODUCT, AND IS IN LIEU
OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO
YOU.