Crestron
C2N-IRGW-1G & C2N-IRGW-F
IR
Gateway
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
C2N-IRGW-1G & C2N-IRGW-F Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Remote control not
transmitting properly
Make sure remote control is
configured to output RC5
commands.
LED does not
illuminate when
remote is
transmitting.
Remote is out of range
of C2N-IRGW-1G or
C2N-IRGW-F.
Reposition remote so it is
within operating range of
C2N-IRGW.1G or
C2N-IRGW-F.
Low batteries in the
remote.
Replace/recharge batteries.
Intermittent
response when
remote is
transmitting.
Obstruction blocking
communication path.
Avoid large obstructions in
communication path.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION:
Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION:
Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(
http://www.crestron.com/calculators
).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
Operations & Installation Guide – DOC. 6468A
IR Gateway: C2N-IRGW-1G & C2N-IRGW-F
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