Troubleshooting
This section provides solutions to problems you may encounter during installation or normal use. This
includes:
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Problems with Digital Audio Devices
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Problems with Dolby Digital Live or DTS Connect
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Problems with Multiple Audio Devices
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Problems with Sound
If you have any other technical problems with this product, you can also consult our self-help tool
"Knowledge Base" for online troubleshooting and solutions. Visit
www.soundblaster.com
and select your
region.
Problems with Digital Audio Devices
Popping noises are heard during playback.
The DMA feature may not be enabled for your computer's drives.
To solve this problem:
For Windows 7:
1. Click
Start > Control Panel > Hardware and Sound > Device Manager
.
If the
User Account Control
dialog box appears, click the
Continue
button.
2. Double-click the
IDE ATA/ATAPI Controllers
icon.
3. For each ATA Channel in the list, right-click and select
Properties
.
4. Click the
Advanced Settings
tab and select the
Enable DMA
checkbox.
5. Click the
OK
button.
For Windows 8:
1. At the right toolbar, click
Settings > Control Panel > Hardware and Sound > Device
Manager
. If the
User Acocunt Control
dialog box appears, click the
Continue
button.
2. Double-click the
IDE ATA/ATAPI Controllers
icon.
3. For each ATA Channel in the list, right-click and select
Properties
.
4. Click the
Advanced Settings
tab and select the
Enable DMA
checkbox.
5. Click the
OK
button.
Problems with Dolby Digital Live or DTS Connect
Cannot enable Dolby Digital Live or DTS Connect.
Before enabling Dolby Digital Live or DTS Connect:
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Stop all audio playback through your selected output device. If not, Dolby Digital Live may not be
enabled.
Dolby Digital Live / DTS Connect is not working for my applications and games.
To solve this problem:
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Set the Speakers option of your audio device as the default playback device in the settings menu of
your applications and games, and in the Windows Sound Control Panel.
Troubleshooting 45
