B-2 Troubleshooting
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Cause
It might be due to interference from a power source. monitor, printer, or other
computer cables.
Solution
Try moving the telephone line away from any power source, monitor, printer, and
other computer cables.
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Cause
The modem and communications software rely on the dial tone, busy tone, or a
silence period to detect that a remote user has hung up. This detection may fail
due to one of the following reasons:
❑
Your local telephone system does not generate the dial or busy tone when the
remote user hangs up.
❑
The period of silence the modem or communications software uses to detect
that the remote user has hung up, is not long enough.
❑
The modem or communications software cannot detect an unusual dial or
busy tone. For example, if you are connecting to a PABX system, the dial or
busy tone generated is different from the usual dial or busy tone.
Solution
You can prompt the user to respond.
This may however result in a long delay before the communications software
responds to the remote user hanging up. To minimize this delay, try to modify the
following settings:
❑
Voice message recording time
❑
The number of prompts
❑
The time to wait for a response after prompting
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Summary of Contents for Modem Blaster V.90 External
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