Troubleshooting
Sound Blaster JAM Controls and Indicators
Different actions can trigger the Sound Blaster JAM to go into different states. The table below lists the
controls and related actions, and the meaning of the LED indications.
Action
LED
Status
Power On/Off
Green
(with power up tone)
Power ON
Green
(with power down tone)
Power OFF
Battery Charging
(headset status is OFF)
Red
Headset battery is charging
Off
Battery charging is complete
Battery Charging
(headset status is ON)
Red
Headset battery is charging
LED returns to the last status
Battery charging is complete
Bluetooth
Pairing
Blinks quickly in blue
(60 seconds)
Headset is searching for
Bluetooth
-enabled devices
Blinks slowly in blue
(
Bluetooth
connected tone)
Headset is paired successfully
Blue
(
Bluetooth
disconnected tone)
Headset is unpaired
Incoming Phone Call
3 quick blue blinks every 2
seconds
(Ring tone)
Phone ringing
2 quick blue blinks every 2
seconds
Answer call / active call
Blinks slowly in blue
Reject call / end call
The onboard audio chipset seems to be in conflict with Sound Blaster JAM.
Ensure that the Sound Blaster JAM headset is properly inserted into the USB port.
No sound from the headset.
Check the following:
l
The headset and your
Bluetooth
device are turned on.
l
The headset has sufficient battery power.
l
The volume settings in Sound Blaster JAM Control Panel and system audio are properly adjusted and
not muted.
l
There is no hardware conflict between the headset and a peripheral device.
Troubleshooting
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