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WARRANTY
CRAFTSMAN GARAGE DOOR OPENER LIMITED WARRANTY
GENERAL:
Craftsman garage door openers (“GDO”) are warranted to be free from defects in materials or workmanship for a specific time period as set-out below
(the “Warranty Period”). Warranties extend to the original purchaser of a Craftsman product only and is non-transferable. Purchases made through an on-line
auction or through any website other than www.sears.ca are excluded. The relevant Warranty Period commences on the original date of purchase. Within this
period, Sears Canada, Inc. will, at its sole option, repair or replace any product or components which fail in normal use. Such repairs or replacement will be made
at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.
EXCLUSIONS:
This warranty does not cover failures due to normal wear, abuse, misuse, neglect, improper maintenance or failure to follow maintenance guidelines
and/or instructions, failure to operate the product in accordance with the owner’s manual or any additional instructions or information provided at the time of
purchase or in subsequent communications with the original purchaser, accident or unauthorized alterations or repairs made or attempted by others. Also excluded
from warranty coverage – except as provided below – are the following: issues related to electronic or other signal interference, maintenance, adjustments,
components subject to wear including but not limited to: cosmetic components, belts, tracks, chains, and bulbs. Repairs that are required due to operator abuse or
negligence, including the failure to install, adjust and operate this GDO according to the instructions in the owner’s manual will not be covered. It is the
responsibility of the customer to properly maintain garage door hardware and perform maintenance as indicated in the owner’s manual. Any product missing the
model and/or serial number identification label will be disqualified from coverage under this warranty.
REPAIRS:
Repairs conducted within this Warranty Period will be warranted until the end of the Warranty Period.
DISCLAIMERS: THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR
WRITTEN (OTHER THAN AS STATED HEREIN), AND WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY LIABILITY ARISING
UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM ONE JURISDICTION TO ANOTHER. IN NO EVENT SHALL SEARS BE LIABLE FOR ANY INCIDENTAL, SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECT IN THE
PRODUCT. THE EXCLUSIONS IN THIS PARAGRAPH SHALL NOT APPLY IN JURISDICTIONS WHERE APPLICABLE LAW DOES NOT ALLOW FOR THE EXCLUSION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, THIS PARAGRAPH SHALL NOT APPLY, BUT THE REMAINING PROVISIONS OF THIS
DOCUMENT SHALL REMAIN VALID.
Sears retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR
SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
CUSTOMER RESPONSIBILITIES:
In addition to complying with all suggested maintenance and guidelines and instruction, customers’ obligations shall include but
shall not be limited to: operating the product in accordance with the owner’s manual or any additional instructions or information provided at the time of purchase
or in subsequent communications to the purchaser from time to time, exhibit reasonable care in the use, operation, maintenance, general upkeep and storage of
the product. Failure to comply with these requirements will void any applicable warranty.
PROCEDURES:
Warranty service is available by calling 1-800-469-4663.
LIST OF APPLICABLE WARRANTY PERIODS:
The following list contains the applicable Warranty Period for your Craftsman GDO:
1. If the GDO was installed by Customer:
a. For 90 days from the date of purchase, the cost of parts for this product will be covered, free of charge if defective in material or workmanship. Labour
will be the responsibility of the customer.
b. Where there is an issue that is not caused by negligence, abuse or misuse, “chain-drive” GDOs will have a limited six (6) year motor warranty and “belt-
drive” GDOs will have a limited ten (10) year motor warranty and a limited lifetime warranty on belts. These limited warranties shall cover parts only and
the customer shall be responsible for any labour costs.
2. If the GDO was installed by Sears Home Central:
a. For one year from the date of purchase, the cost of parts and labour will be covered.
b. Where there is an issue that is not caused by negligence, abuse or misuse, “chain-drive” GDOs will have a limited six (6) year motor warranty and “belt-
drive” GDOs will have a limited ten (10) year motor warranty and a limited lifetime warranty on belts. These limited warranties shall cover parts only and
the customer shall be responsible for any labour costs. All repairs will be completed at the customer’s home.
PROOF OF PURCHASE/DOCUMENTATION:
Warranty coverage is conditioned upon the original purchaser furnishing Sears Canada or its authorized third party
provider if applicable, with the original sales receipt or other adequate written proof of the original purchase date and identification of the product. In the event that
the original purchaser is unable to provide a copy of the original sales receipt, Sears Canada, Inc. reserves the right to determine in its sole discretion what other
proof of original purchase date and identification of the product is acceptable.
