Troubleshooting.
Warranty.
Parts Replacement.
WARNING:
Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
page 11
GGLI2003
For parts and information, please refer to
"Parts Inventory" on page 3
Craftmade Customer Support:
1-800-486-4892
www.craftmade.com
CRAFTMADE™ LIFETIME LIMITED WARRANTY:
CRAFTMADE warrants this fan to the original household
purchaser for indoor use under the following provisions:
1-YEAR WARRANTY: CRAFTMADE will replace or repair any
fan which has faulty performance due to a defect in
material or workmanship. Contact Craftmade Customer
Service at
1-800-486-4892
to arrange for return of fan.
Return fan, shipping prepaid, to Craftmade. We will repair
or ship you a replacement fan, and we will pay the return
shipping cost.
5-YEAR WARRANTY: CRAFTMADE will repair or replace at
no charge to the original purchaser any fan motor that fails
to operate satisfactorily when failure results from normal
use.
RETURN FAN MOTOR ONLY, shipping prepaid, to Craftmade.
We will repair or ship purchaser a replacement motor and
Craftmade will pay the return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY: CRAFTMADE will
repair the fan, at no charge for labor only to the original
purchaser, if the fan motor fails to operate satisfactorily
when failure results from normal use. Parts used in the
repair will be billed to the purchaser at prevailing prices at
time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade nor the manufacturer will assume any
liability resulting from improper installation or use of this
product. In no case shall the company be liable for any
consequential damages for breach of this, or any other
warranty expressed or implied whatsoever. This limitation
as to consequential damages shall not apply in states
where prohibited.
Problem:
Fan fails to operate.
Solutions:
1. Check power to fan.
2. Check to be sure code switches in remote control
transmitter are set properly.
3. Verify that receiver is wired properly.
4. Verify that fan is wired properly.
5. Check that red light on remote control transmitter
turns on when a button is pressed indicating that the
battery is good.
6. Learning process between fan, remote control
transmitter and wall control may not have been
successful and code was not activated. Turn off
power and then repeat instructions in of Section
10 (page 9).
Problem:
Fan fails to operate with remote control.
Solutions:
1. Check that red light on remote control transmitter
turns on when a button is pressed indicating that the
battery is good.
2. Check to be sure code switches in remote control
transmitter and wall control are set properly.
3. Learning process between fan, remote control
transmitter and wall control may not have been
successful and code was not activated. Turn off
power and then repeat instructions in Section
10 (page 9).
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit located in one the hardware
packs.
If no blade balancing kit is provided, please call
Customer Support, at 1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing
yoke is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
