Having a Problem?
Situation
Probable Cause and Solution
The opener doesn't
operate from either
the Wall Control or
the transmitter:
Opener operates
from the transmitter,
but not from the
Wall Control:
The door operates
from the Wall Control,
but not from the
transmitter:
The transmitter has
short range:
The garage door
opens and closes
by itself:
1. Be sure that all transmitter push buttons and battery indicator lights are off.
2. Remove the bell wire from the Wall Control terminals and operate from the
transmitter only. If this solves the problem, the Wall Control is faulty (replace), or
there is an intermittent short in the wire between the Wall Control and the opener.
The door doesn't
open completely:
The door stops but
doesn't close
completely:
Review the travel limits adjustment procedures on page 28.
Repeat the safety reverse test after any adjustment of door arm length, close
force or down limit.
34
Opener noise is
disturbing in living
quarters of home:
If operational noise is a problem because of proximity of the opener to the living
quarters, the Vibration Isolator Kit 41A3263 can be installed. This kit was designed to
minimize vibration to the house and is easy to install.
1. Does the opener have electric power? Plug a lamp into the outlet. If it doesn't light,
check the fuse box or the circuit breaker. (Some outlets are controlled by a wall switch.)
2. Have you disabled all door locks? Review installation instruction warnings on Page 11.
3. Is there a build-up of ice or snow under the door? The door may be frozen to the
ground. Remove any restriction.
4. The garage door spring may be broken. Have it replaced.
5. Repeated operation may have tripped the overload protector in the motor. Wait
15 minutes. Try again.
1. Is the Wall Control lit? If not, remove the bell wire from the opener terminal screws.
Short the red and white terminals by touching both terminals at the same time with a
piece of wire. If the opener runs, check for a faulty wire connection at the Wall
Control, a short under the staples, or a broken wire.
2. Are the wiring connections correct? Review Step 6, page 18.
1. If your model has the Lock feature, make sure the lock is Off.
2. Is any wall push button flashing? Your opener needs to re-learn a transmitter code.
Refer to Instructions on the opener panel.
3. Does the battery test light glow when the transmitter push button is pressed? If not,
replace the battery.
4. Program the receiver to match the transmitter code.
5. Repeat the receiver programming procedure with all transmitters.
1. Check the battery test light. If the light is dim, replace the battery.
2. Change the location of the transmitter in your car.
3. Check to be sure the antenna on the side or back panel of opener extends fully
downward.
4. Some installations may have shorter range due to a metal door, foil backed
insulation, or metal garage siding.
1. If the door has been working properly but now doesn't open all the way, increase the
up force. See page 29.
2. Is something obstructing the door? Remove the obstruction or repair the door.
3. If door opens at least 5 feet, the travel limits may need to be increased. One turn
equals 2 inches of travel. See page 28.
Repeat the safety reverse test after the adjustment is complete.
