Crafco E-Z 50, Parts Manual

Page: 14 / 37

E-Z 50 Melter Part Manual
Warranty Information Chapter 3
©2017 by Crafco, Inc. All Rights Reserved…………………...……………………………………………………..…Warranty 3-2
3.1 Warranty Claim Instructions
Crafco, Inc. warrants parts and machinery purchased through Crafco or one of its affiliated
distributors for one year from purchased or in-service date**. If parts fail to function within the first
year of purchase, a return authorization number (RA) must be obtained. If the part was purchased
through Crafco, Inc., please contact Crafco returns department at
Returns@Crafco.com for a RA
number or if purchased through a Crafco distributor please contact your distributor. Note: if the part
has a serial number associated with it, for example; a machine or electric hose or wand, this must
be furnished when requesting the RA number. The customer will be emailed or faxed a RA form
with all instructions to return the item to Crafco, Inc. See example. If the part is found to be within
the one year warranty period and has not been abused or modified, a credit will be issued to the
customer’s account or credit card. The customer may request the part be replaced instead of a
credit, if desired.
Wear items are not covered under Crafco, Inc. limited warranty. A wear item is defined as but not
limited to: material pumps, sealing tips, tires, etc.
Note: All engine warranties are covered through the engine manufacture. If you need information for
a distributor in your area please contact us and we will direct you to the closest engine distributor.
All parts returned are tested and evaluated. If the part has been modified in anyway without prior
consent from Crafco, Inc. representative, warranty is void.
Please follow the instructions stated below when calling in a Warranty Claim. Failure to follow these
procedures may be cause to void the warranty.
Call your local Crafco Distributor. If you do not know who your local distributor is, call a Crafco
Customer Service Representative, (Toll Free 1-800-528-8242) for name, location and telephone
number.
On contacting the distributor, be prepared to identify the serial number, model number, engine
number, engine manufacturer, and the date of purchase if available.
Should the cause of the malfunction be a defective part, the Distributor will advise you of the
procedure to follow foe a replacement.
The warranty is valid only for parts, which have been supplied or recommended by Crafco, Inc.
If you have any additional questions regarding warrant repairs and parts, please do not hesitate to
call toll free 1-800-528-8242.
For Warranty:
Crafco, Inc.
25527 South Arizona Avenue, Chandler, AZ
85248
Phone: (480) 655-8333 or (800) 528-8242
Fax: (480) 655-1712
For all other inquires:
Crafco, Inc.
6165 W. Detroit St., Chandler, AZ 85226
Phone: (602) 276-0406 or (800) 528-8242
Fax: (480) 961-0513
CustomerService@crafco.com
.