Use and Care Manual
22/23
Wellness for Home
WARRANTY INFORMATION
COZZIA products have the following warranty:
COZZIA's massage chairs, motion upholstery and home theater massage seating provide a
one year in-home service warranty and a two-year parts warranty. COZZIA customer service
will not issue Return Material Authorizations (RMAs) for products. COZZIA products will be
either repaired by the consumer or by an in-home technician. COZZIA will not issue Return
Material Authorizations (RMAs) for buyer’s remorse.
Consumers may contact COZZIA's customer service department at 1-877-977-0656 between
9:00 am and 5:00 pm PST, Monday through Friday for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales
receipt) when they contact the COZZIA service department regarding a repair.
A COZZIA customer service representative will attend to most consumer inquiries, but in some
cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. COZZIA customer service will verify
that the unit has failed and provide instructions for repairing a unit. All applicable repairs, parts,
shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and
support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Service And Technical Support
Many COZZIA product repairs may be performed by the consumer in their own home with
parts and instructions supplied by COZZIA such as remote controller replacements that don’t
require a technician.
Canadian consumers may contact COZZIA's customer service department at
1-877-977-0656 between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or
service issues.
Product Repairs
•
Warranties are only valid in the 48 contiguous United States and Canada and are contingent
upon the consumer operating the chair according to the corresponding instruction manual.
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The warranty only applies to COZZIA products and does not include any accessories or
enhancements.
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Field service requires pre-approval and must be performed by COZZIA's authorized field
service personnel. Field service is only available in the United States and in major
metropolitan areas in Canada.
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Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally
and does not constitute a defect under this warranty.
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Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this
warranty.
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Natural markings, grain and dye variations in leather do not constitute a defect under this
warranty.
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Warranties do not cover any loss or damage resulting from improper installation,
unauthorized repairs or modifications, improper use of electrical/power supply, loss of power,
dropped product, a malfunction or damage of an operating part from failure to provide
manufacturer's recommended maintenance, transportation damage, theft, abuse, misuse,
neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt,
windstorm, hail, earthquake or exposure to weather conditions), loss of use during the period
the product is at a repair facility, or otherwise awaiting parts or repair.
•
Damage due to shipping and handling does not constitute a defect under this warranty.
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Under no circumstance shall COZZIA or its representatives be liable for
indirect, consequential, or incidental damages (including damages for lost profits, business
interruption, bodily injury, medical and the like), even if any party has been advised of the
possibility of such damages.
•
Warranties are non-transferable and shall be in lieu of any other warranty, express or
implied, including but not limited to any implied warranty or merchantability or fitness for
particular use.
•
COZZIA's sole liability and the purchaser's exclusive remedy shall be for the repair, or at
COZZIA's option, for the replacement of the defective part.
Notwithstanding the above, if replacements parts for defective materials are not available,
COZZIA reserves the right to make substitutions in lieu of repair or replacement.
•
Floor Models and Demonstration Units
have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a “per incident” charge.
•
Warranty Coverage Period
- Warranty coverage starts at the time that the consumer
PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
•
Field Service –
COZZIA customer service department will diagnose and schedule an
authorized service provider to repair the chair in the consumer's residence.
•
Parts -
All parts deemed necessary for repairs will be shipped to the consumer at no
charge by the COZZIA service department.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
