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1. Flame element is not attached to 

the motor.

Flame are frozen 

2. Rotation motor is defective.

1. Flame element isn't seated

Excessive noise in the  properly 

lower portion of the 
heater. 

2. Motor is defective.

1. Heater power switch is off.

2. Heater system is overheated.

Heater system doesn't 

come on. 

3. Loose wiring.

4. The air inlet or air outlet is
blocked completely.

1. The heater system is overheated.

Temperature Limit thermostat is 
cutoff.

"HEATER" switch has 

been flipped in the on  2. Fan motor is defective.
position, but there is 

no airflow. 

3. Fan blower is balanced badly.

4. The 

"POWER" 

and the 

"HEATER" 

switches are not turned on.

1. Loose wiring.

Fan runs but no heat is  2. Bad heating element.

coming out. 

3. Build up of dirt on the fans

4. Heater fan is defective.

1. The battery is not properly

installed.

The remote control 
does not work. 

2. Not pointing to the right position.

3. Have an obstacle in front of the

16 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Turn the heater power switch to the 

"ON" 

position. 

Maybe the heater is covered or air inlet or air outlet is 
blocked;  remove the clothes or the blockage and turn 
off the power switch and unplug it. Wait 10 minutes, 
and then turn the heater on again. 

Check all wiring for loose connections. Contact a 
qualified electrician. 

Leave adequate space around the unit. Remove the 

blockage, on or in front of the air outlet. 

Check the air inlet and outlet. Turn off the power 
switch and unplug it. Wait 10 minutes, and then turn 
the heater on again. 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Turn these two switches on. 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

Contact us via Amazon Message or e-mail us at: 
[email protected] 

clean all fans 

Contact us via Amazon Message or e-mail us at: 
[email protected]

Make sure the battery is properly installed. Move the 

battery's transparent insulating piece away before 
using. 

Aim the remote control at the receiver. 

Remove objects that may be in the way. Items between 

There is an odor 
coming from the 
heater. 

machine. 

the remote control and the remote control receiver will 
block the signal. 

4. Press the remote control buttons  Don't press the remote control buttons too quickly.

too quickly. 

Give the unit time to respond to your commands.

The heate「may emit a slight, harmless odor when first used. This is a normal condition 
caused by initial heating of the internal parts and will not occur again. 

NOTE: For the most of functional problems, you can unplug the plug, 

wait for 10 minutes and plug it again, the machine will reset to the 
initial status (product originals). 

If the problem is still not solved, feel free to contact us via Amazon 
Message or e-mail us at: [email protected] 

DISCONNECT POWER AND ALLOW HEATER TO COOL BEFORE ATTEMPTING ANY MAINTENANCE OR 

• 

CLEANING TORE DUCE THE RISK OF FIRE, ELECTRIC SHOCK OR DAMAGE TO PERSON.

THE FIREPLACE SHOULD NOT BE OPERATED WITH AN ACCUMULATION OF DUST OR DIRT ON OR IN THE UNIT, ASTHIS 
CAN CAUSE A BUILD UP OF HEAT AND SUBSEQUENT EVENTUAL DAMAGE. FOR THIS REASON THE HEATERMUST BE 
INSPECTED REGULARLY, DEPENDING ON CONDITIONS AND AT LEAST AT YEARLY INTERVALS. 

6.1 PARTIALLY REFLECTIVE GLASS CLEANING 

The partially reflective glass is cleaned in the factory during the assembly operation. During shipment, insta

l

lation, 

handling, etc., the partially reflective glass may collect dust particles; these can be removed by dusting lightly with a 
clean dry cloth. 
To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth. The partially 
reflective glass should be completely dried with a lint-free cloth to prevent water spots. To prevent scratching, do 
not use abrasive cleaners 

17 

Summary of Contents for EP23627

Page 1: ...USER S MANUAL Electric Fireplace THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION PLEASE READ AND KEEP FOR FUTURE REFERENCE ...

Page 2: ...hey will be placed in use to avoid moving the product unnecessarily once assembled Always place the product on a flat steady and stable surface Caution Read the warnings carefully Avoid kids get touch of small parts or plastic bag IMPORTANT INSTRUCTIONS AND OPERATING MANUAL Electric Fireplace EP23627 EP23628 EP23629 NO VENTING REQUIRED A Read and understand this entire owner s manual including all...

Page 3: ...the appliance turn controls to off then remove plug from outlet 5 Do not install damaged incomplete or substitute components 6 Young children should be carefully supervised when they are in the same room as the appliance Toddlers young children and others may be susceptible to accidental contact burns 7 To prevent accidental swallowing media bed kits should be kept away from children and infants 8...

Page 4: ...tripped over 23 Connect to properly grounded outlets only 24 Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire or damage the appliance 25 To prevent a possible fire do not block air intakes or exhaust in any manner Do not use on soft surfaces like a carpet where openings may become blocked 26 Always plug appliances direct...

Page 5: ...24 21 7 87 9 84 EP23628 690 750 590 615 200 250 27 17 29 53 23 23 24 21 7 87 9 84 EP23629 840 905 655 675 200 250 33 07 35 63 25 79 26 57 7 87 9 84 NOTE Please leave enough space to pace the power cord on the right side of the fireplace LISTING APPROVALS This appliance has been tested in accordance with the ETL Standards for fixed and location dedicated electric room appliances in the United State...

Page 6: ...stance of at least 90 cm should always be left in front of the heaters to ensure safety 4 The Heater should be mounted at a minimum of 20 cm above ground level 5 The Heater must not be located either directly below or in front of a socket outlet 6 The heater must be installed so as to prevent any control switches being able to be touched by anyone who is in the shower or bath 7 Make sure that ther...

Page 7: ...y before using remote control DIMMER HEATER POWER ON OFF FLAME SPEED TIMER 易 L 一一 夺 INSULATING REMOTE CONTROL PIECE 12 Display POWER DIMMER TIMER Heate 回 回 Heater Vent Remote 0 Receiver Control Panel Flame Dimmer Color speed B Turn the appliance ON OFF Main Power Button Control Panel Color A lilmer Power ON OF NOTE Make sure the Main Power Switch on the upper right left of fireplace is turned on b...

Page 8: ...trol at the front of the fireplace DO NOT press the buttons too quickly Give the unit time to respond to each command 4 3 REMOVE CONTROL Move the battery s transparent insulating piece away before using Battery Holde Remote REAR VIEW p 勿 t B attery must be recycled or disposed of properly Check with your Local Authority or Retailer for recycling advice in your area PROBLEM SOLUTION 1 Main Power su...

Page 9: ...sage or e mail us at cs us costway com Contact us via Amazon Message or e mail us at cs us costway com clean all fans Contact us via Amazon Message or e mail us at cs us costway com Make sure the battery is properly installed Move the battery s transparent insulating piece away before using Aim the remote control at the receiver Remove objects that may be in the way Items between There is an odor ...

Page 10: ... this product voids all warranties and frees the manufacturer from all liability Read and understand all assembly and operating instructions and all safety information and warnings before use The following will void this warranty Damage caused from tampering with modifying or altering the fireplace insert in any manner Damage due to incorrect assembly improper care misuse or abuse Damage from bein...

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