Coral Telecom SBDX, User Manual

Page: 13 / 73

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
13
To place a call on hold:
Step Action You Get
1. Press the HOLD Key followed by the RLS key. Call will go on hold.
The calling or the called party would be placed on hold and will hear the hold on music.
To get the `held call back’;
Step Action You Get
1. If a line is put on HOLD , it can be taken back by
pressing the corresponding key on key phone or
by dialing the access code for the line.
Connected back to the party,
which was put on Hold.
2. If a line is put on hold temperarorily by pressing
the HOLD key only, that line can be taken back
by pressing the HOLD key again.
Held line will be connected
back.
Call Transfer
Any internal or external call received / originated at operator can be transferred from that key
phone to other extension. The call can be transferred after screening or without screening.
To transfer a call
Step Action You get
1. While talking, press the HOLD key. Wait for the confirmation tone
2. Dial the extension number. Hear the ring back tone.
3.
If you find the called extension busy, press the
HOLD key again for taking the line back.
You will get back the held call.
4.
If during transferring a call, an invalid extension
number is dialed by mistake, press the HOLD
key again.
You will get back the held call
& you can try again.
At this level you can either screen or connect straight away
Screened Transfer:
Step Action What Happens
1.
While hearing the ring back tone, wait for the
answer.
You get the ring back tone.