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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
44
Call Transfer : (Right Dependent)
An internal or external call received / originated can be transferred from that one extension to
other extension. The call can be transferred after screening or without screening.
To transfer a call
Step
Action
You get
1.
While talking, press the
FLASH
key.
Wait for the confirmation tone.
2.
Dial the desired extension number.
Hear the ring back tone.
3
If you find the called extension busy, press the
FLASH
key again for taking the line back.
You will get back the held call.
4
If during transferring a call, an invalid extension
number is dialed by mistake, press the
FLASH
key again to take back the call & start the call
transfer process again.
You will get back the held call &
you can try again.
At this level you can either screen or connect straight away
Screened Transfer:
Step
Action
What Happens
1.
While hearing the ring back tone, wait for the
answer.
2
If you get an answer from the dialed extension,
announce the call & hang up.
Call will be transferred & both
the parties will be connected.
3.
If none is answering the call, you can take back
the calling party back by pressing the
FLASH
key again.
You will get back the call.
Unscreened Transfer :
Step
Action
What Happens
1.
While hearing the ring back tone during
transferring a call, hang up.
Called extension will start
ringing.
During an unscreened transfer, if there is no answer from the destination extension, the call
will come back to the extension which transferred the call. If at the time of call back, calling
extension is busy, the call will be diverted to the operator.
Summary of Contents for SBDX
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