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If you are experiencing problems with your cooker, check the following problems and solutions below before
contacting the Helpline.
Troubleshooting guide
Problem
Solution
Slight odour or small amount of smoke when using
the cooker for the first time.
This is normal and should cease after a short
period.
Cooker does not work.
Check that the power supply switch is ON.
Oven temperature seems too high or too low.
Check that the temperature has been set in
accordance correctly. It may be necessary to
increase or decrease the recommended
temperature by 10°C.
Hotplates are slow to boil or will not simmer.
Check that your pans conform to the
recommendations in these instructions.
Grilling is uneven.
Check that the grill pan has been correctly
positioned.
Oven does not cook evenly.
Check the temperature and shelf positions.
Check that the cooking containers used in the oven
allow sufficient air flow around them.
Marks appearing on hotplates.
The hob surround can be cleaned with warm soapy
water and a cream cleaner. The sealed hotplates
should be cleaned regularly (please refer to the
care and cleaning section for more information).
Condensation on the wall at the rear of the cooker.
Steam and/or condensation may appear from the
vent at the rear of the appliance when cooking food
with high water content. This is normal and any
excess should be wiped away.
