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HOW TO OBTAIN WARRANTY CLAIM SUPPORT
End User Obligations
In order to obtain performance of any obligation under this warranty, the End-User must:
1. Firstly determine if the Product is within the applicable Warranty Periods. This can be determined by :
a. Referring to the installation commissioning form, or
b. The original purchase invoice, or
c. The serial number and manufacturing date will need to be read off the Product serial tag.
NOTE
: Some Products may be installed in a location that is not accessible to the End-User and so the information
may only be obtained by a qualified service technician.
2. Contact the Installer :
a. Contact the company who installed the original Product, or, if unknown or unable to be contacted,
b. Contact CoolSky Ltd. directly :
CoolSky Ltd
.
42 Milecross Road
Newtownards
BT23 4SR
Northern Ireland, U.K.
Email :
Tel : +44 (0)28 9182 9470
The following information may be required to determine if the Product issue is eligible for coverage under the terms of this
Limited Warranty :
a. Information related to the manner in which the Products were installed
b. The history of operation
c. Any repairs that may have been made
d. Evidence that the Products were installed by a qualified, licensed contractor.
e. Evidence that the Products were installed in accordance with the applicable Products Installation Manuals and any
special written design or installation guidelines by CoolSky for this project.
f. Evidence that the Products were installed in accordance with all applicable local and national building, plumbing and
electrical regulations.