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14. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer
support hot-line. See your registration card for helpline contact details.
For Windows® Users:
PC
My CD Installation wizard does
not work.
Symptom
Problem
Solution
I receive an error message when I
am installing the
Digital Camera
Manager
.
Digital Camera Manager
folder
is not found in the Programs menu
after I have installed the driver.
All the images I have taken do not
appear on the
Micro C@m
.
LCD display is flashing.
I cannot run the
Digital Camera
Manager
.
I hear a low “beep” when trying to
take an image.
I cannot access any Funhouse’s
templates.
Shut down all other applications and attempt to re-
install the driver, or download the updated driver
from www.cool-icam.com and install the updated
driver.
Check the USB controller in your BIOS if they are
activated. If these does not work contact your
national Customer Support representative.
Install the software, restart your PC, and finally,
connect the
Micro C@m
to the PC via the USB port,
then the software folder will appear in the Program
menu.
Upload all images to your PC as soon as possible.
(please refer to Battery Guidance section in User’s
Manual.)
If you need to change batteries, and retain the
images in your
Micro C@m
’s memory, ensure you
are connected to a PC which is turned on via the
USB cable, which will then draw power from the PC
whilst you insert fresh batteries.
Check all cables connections are secured.
Upload saved images immediately, then replace
battery.
Take your images in better light condition.
Check your lens cover is open.
If you have any other camera installed on your
computer, remove the camera and it’s driver
completely from your system to avoid conflict with
another camera or capture device.
Put
Micro C@m
CD in CD ROM drive.
Digital Camera Manager
does
not load.
You have lost power to your
Micro C@m
by either:
The installer for the
Digital
Camera Manager
requires the
Micro C@m
be connected to
the PC (via the USB) after the
software has been installed & the
PC restarted.
Insufficient battery power
Battery power is too low to
continue taking images.
Connection failure
Removing the battery without
being connected to your PC
(turned on) via the USB cable.
Conflict with another camera driver
capture device.
Insufficient light.
The auto installation file is
switched to off.
or
The CD-ROM is disconnected.
No CD in CD-ROM drive.
Make sure you slide the lens cover to the desired
position.
Lost corner of images.
Black corner appears on the
images taken.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device
Manager”. Double click on “CD-ROM”, double click
on “CD-R” (normally the manufacturer’s name).
Click on “Settings”. Ensure “Auto insert notification”
is ticked and the “disconnect” is ticked. If you
change the settings the computer will ask you to
restart your PC. Click “Yes”.
I cannot upload images to the PC
Please also refer to the help files & User Guides that accompany the enclosed applications.
For further information and support, please visit our website: http://www.cool-icam.com
