Cool-Icam CIC-101, User Manual

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14. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-
line. See your registration card for helpline contact details.
For Windows® Users:
PC
I cannot activate my Stylus 1000 by
pressing the Mode Button.
Symptom
Problem Solution
I receive an error message when I am
installing the Digital Camera Manager.
Digital Camera Manager folder is not found
in the Programs menu after I have installed
the driver.
All the images I have taken do not appear
on the Stylus 1000 .
I receive a message no image to download
when I try to upload to my computer.
I cannot run the Digital Camera
Manager .
I hear a low “beep” when trying to take an
image.
My CD Installation wizard does not work.
I cannot access any PhotoFantasy’s
templates.
Shut down all other applications and attempt to
reinstall the driver, or download the updated driver from
www.coolicam.com and install the updated driver.
Check the USB controller in your BIOS if they are
activated. If these does not work contact your national
Customer Support representative.
Install the software, restart your PC, and nally,
connect the Stylus 1000 to the PC via the USB port,
then the software folder will appear in the Program
menu.
Upload all images to your PC as soon as possible.
(please refer to Battery Guidance section in User’s
Manual.)
If you need to change batteries, and retain the
images in your Stylus 1000 ’s memory, ensure you
are connected to a PC which is turned on via the
USB cable, which will then draw power from the PC
whilst you insert fresh batteries or make sure there is
sufcient power on the backup battery.
Check all cables connections are secured.
If you have any other camera installed on your
computer, remove the camera and it’s driver completely
from your system to avoid conict with another camera
or capture device.
Put “Digital Camera” CD in CD ROM drive.
Go to the computer desktop. Right click on “My
Computer”. Click “Properties”. Select “Device Manager”.
Double click on “CD-ROM”, double click on “CD-R”
(normally the manufacturer’s name). Click on “Settings”.
Ensure “Auto insert notication” is ticked and the
“disconnect” is ticked. If you change the settings the
computer will ask you to restart your PC. Click “Yes”.
Take your images in better light condition.
Upload all images to your PC and replace batteries.
Digital Camera Manager does not load.
You have lost power to your Stylus 1000 by either:
The installer for the Digital Camera Manager
requires the Stylus 1000 be connected to
the PC (via the USB) after the software has
been installed & the PC restarted.
Insufcient battery power.
Conict with another camera driver capture
device.
Connection failure.
Removing the battery without being
connected to your PC (turned on) via the
USB cable.
Insufcient light.
No CD in CD-ROM drive.
Insufcient battery power or batteries is
missing.
The auto installation le is switched to off.
or
The CD ROM is disconnected.
Upload saved images immediately, then replace
battery.
Battery power is too low to continue taking
images.
LCD display is ashing.
For further information and support, please visit our website: http://www.coolicam.com