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10 RMA and Warranty
10.1 Conditions of the Warranty
Convergent Design reserves the right to determine if a repair is subject to the
warranty agreement. Damages caused by products being dropped or mishandled
is not covered by this warranty. Also damage caused by over-voltage conditions
on any of the I/O connectors is not covered by this warranty. Use of any power
supply other than the one provided automatically voids the warranty.
Care must be taken when plugging in the 1394 connector. The 6 pin connector
has power connections, as well as the transmit and receive signals. If the 1394
connector is attached at a cocked angle or upside down, you risk touching the
power connection to the data lines, which almost always results in destroyed
1394 hardware in the circuitry. This action is not covered under this warranty.
There are no user-serviceable parts inside the cabinet. Opening the cabinet
voids the warranty. Transit damage caused by inadequate packaging also
invalidates the warranty agreement. Please ship the unit in its original packaging,
if possible.
All products are shipped prepaid to Convergent Design. For insurance reasons,
Convergent Design cannot accept any product that is returned via U.S. Postal
Service. Returns will be accepted from Federal Express, UPS, DHL, or other
comparable freight carrier. Convergent Design returns the product via a prepaid
two-day delivery service within the continental United States, only if the product
is under warranty and subsequently found to be faulty. Out-of-warranty repaired
products are shipped at customer’s expense. Turnaround time for warranty
repairs normally will not exceed 48 hours (excluding shipping time), unless
extraordinary fault conditions exist. A failure analysis report is returned with each
product.
Labor and defects are covered for the warranty period stated on your original
invoice from the original date of purchase. Only the original purchaser of the
products is covered under this warranty. The warranty is non-transferable. If you
discover a defect, please refer to our Return Merchandise Policy below. The
warranty covers all Convergent Design hardware defective in material or
workmanship. Software is warranted in a separate written statement
accompanying the software. During the warranty period, Convergent Design, at
its option, will repair or replace product or product components, which in its
opinion prove defective. Parts and components used in the repair process may
be recycled or repaired, at Convergent Design’s discretion. This warranty service
HD-Connect LE™ Guide and User’s Manual.
