Wireless Connectivity
VFC400-WiFi User Guide
22
Troubleshooting
To successfully upload data to LogTag
®
Online, your VFC400-WiFi needs to be connected to your wireless
network and be able to access the LogTag
®
Online cloud server. It also needs to be registered to your team's
account and must be attached to a location.
If the connection has succeeded
and data have been uploaded the wireless and cloud indicators on the display
show as follows:
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If your logger is connected to power:
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If your logger operates on batteries
If you cannot see any data
in that location from your device, although you have configured it with the LogTag
®
Online Connection Wizard, you can use the wireless and network indicators to help narrow down which part of
the upload process fails.
The VFC400-WiFi is trying to access the wireless network, but has not yet
successfully connected.
If you see this icon on the display for more than 10 seconds, the VFC400-WiFi
has to try repeatedly to connect to the network.
If the connection eventually succeds, this could indicate a weak wireless signal.
If possible, move the logger closer to the access point.
The VFC400-WiFi has attempted to connect to the wireless network, but was
unsuccessful. It will take up to 60 seconds for this icon to show.
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the configured network is temporarily unavailable or out of range
Try to scan for available networks using a different device, such as a
laptop or cellphone. This will verify if the network is currently transmitting.
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the network password has not been entered correctly
If the network is transmitting, try to access the wireless network with a
different device, such as a laptop or cellphone, using the password you
entered.
If required, re-run the LogTag
®
Online Connection Wizard, select the
option
WiFi Only Setup
and re-enter the correct name and password of
the wireless network you wish to connect to.
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the network requires confirming a logon screen on a web browser
At this stage, the VFC400-WiFi is unable to connect to a network that
requires completing a logon process, such as is present on many guest
networks. Your network administrator may be able to add an exception
for your device.
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The network has an unsupported authentication method
At present, the VFC400-WiFi can only connect to wireless networks with
WEP or WPA/WPA2 access without enterprise functions. You will be
unable to connect the VFC400-WiFi to any network that does not support