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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. You can make a note of the
number of your appliance and the telephone number of the
after-sales service in the space below to save time should it be
required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Technical data
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Acrylamide in foodstuffs
Which foods are affected?
Acrylamide is mainly produced in grain and potato products
that are heated to high temperatures, such as potato crisps,
chips, toast, bread rolls, bread, fine baked goods (biscuits,
gingerbread, cookies).
“ƒ
appears in the display panel.
The automatic safety switch-off function has
been activated.
Touch any button or turn the rotary selector.
“„
appears in the display panel.
The oven is malfunctioning.
Call the after-sales service.
“…
appears in the display panel.
The thermal safety switch-off function has
been activated.
Call the after-sales service.
“‚‚
appears in the display panel.
Moisture in the control panel.
Allow the control panel to dry.
“‚ˆ
appears in the display panel.
Rapid heating has failed.
Call the after-sales service.
The appliance can be set, but does
not heat up. The colon is flashing.
The demo mode has been activated.
Disconnect the appliance from the mains
power supply, then reconnect it. Press and
hold the
R
button until the
@
symbol
appears in the display and the colon stops
flashing. Confirm within 4 seconds using
the
R
button.
Problem
Possible cause
Remedy/information
E no.
FD no.
After-sales service O
Power supply
220-230 V, 50 Hz
Microwave power setting
900 W
Microwave frequency
2,450 MHz
Fuse
16 A
VDE approved
Yes
CE mark
Yes
Tips for keeping acrylamide to a minimum when preparing food
General
Keep cooking times to a minimum. Cook meals until they are golden brown, but not
too dark. Large, thick pieces of food contain less acrylamide.
Baking biscuits
Max. 200 °C in Top/bottom heating or max. 180 °C in 3D hot air or hot air mode.
Max. 190° C in Top/bottom heating or max. 170 °C in 3D hot air or hot air mode. Egg
white and egg yolk reduce the formation of acrylamide.
Oven chips
Distribute thinly and evenly over the baking tray. Cook at least 400 g at once on a bak-
ing tray so that the chips do not dry out.
